Associate Director, Learning Center

The Associate Director will serve as a key leader in advancing student success initiatives and operational excellence, with responsibilities including: provide academic intervention and advising support to a case load of professional students; develop and enhance the use of academic success plans and executive functioning support initiatives; oversee the alignment of support resources for all of the office’s orientation-related programming (in-person and online Prematriculation courses), including intake appointments to align services and advising workflows; managing the implementation and utilization of assessment tools (e.g., MAI, NFC, and related survey options) to support early identification of at-risk students; assist with the coordination and oversight of peer tutoring services; provide leadership in data collection, analysis, and reporting to inform student success strategies by assessing the utilization and satisfaction of office services; identify trends to guide retention and persistence efforts for key stakeholders across the university through the integration of student support initiatives.

Program Development and Planning: Assist in development and planning of Learning Center programs and resources to continue to enhance a proactive approach to academic success of our student populations, with an assigned cohort of students. Serve as the office’s primary advisor and liaison to an identified cohort or college, respective to the needs of the office and institution. Collaborate with the respective colleges to serve in an adjunct faculty member role to provide presentations related to learning support education within the curriculum. Develop, implement, and maintain electronic and online Learning Center services needed to enhance student success.

Academic Intervention and Advising: Provide academic intervention and advising for a case load of professional students, including tracking academic progress through grade dashboards and creating academic success plans; initiating student contact; advising students on how to enhance learning and performance, and supporting students on a leave of absence. Managing the implementation and utilization of assessment tools (e.g., MAI, NFC, and related survey options) to support early identification of at-risk students and enhancing the use of executive functioning support initiatives.

Data Analysis & Retention Support: Provide leadership in data collection, analysis, and reporting to inform student success strategies by assessing the utilization and satisfaction of office services and make recommendations for strategic and efficient Learning Center approaches. Oversee the development and sustainability of an office assessment plan. Collaborate with campus stakeholders and provide leadership regarding retention and progression initiatives to attain key annual objectives for the department and respective colleges within the university. Identify trends to guide retention and persistence efforts for key stakeholders across the university through the integration of student support initiatives. Assist with accreditation preparation and visits.

Orientation Support Services: Oversee the development and implementation of support resources for the office’s orientation-related programming (in-person and online Prematriculation courses), including the alignment of services and advising workflows from intake, follow-up, and academic intervention appointments.

Peer Teaching Programs: Assist with the coordination and oversight of the peer teaching programs, such as tutoring, supplemental instruction, and student learning assistants, which include oversight of staff responsible for the hiring, onboarding, budget projections, timecard approvals, scheduling, and student utilization of services.

Miscellaneous Duties: Perform other duties as assigned including assisting with special events such as White Coat ceremonies and Commencement.

Must be able to utilize a phone, computer and other office equipment. Ability to work flexible hours to support all activities of the office.

Join Northeast Ohio Medical University’s (NEOMED) Learning Center
NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking a Associate Director, Learning Center, who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $47,689 – $56,432, commensurate with experience

Benefits & Perks
NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage
Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement
State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits
Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
Educational benefits with our partner universities (Policy#3349-07-45)
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance