SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T

Job Description

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SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T

In support of SUNY Orange's workforce development strategy, the SUNY Orange Plus unit supports the creation of opportunities focused on providing high-impact solutions to local employers, including strengthening employees' skills and competencies through customized workforce development training and services.

We currently have a need for a qualified Non-Credit Instructor to deliver a short-term training program focused on customer service excellence in IT support environments. This course is designed to strengthen communication, emotional intelligence, customer-interaction, and problem-resolution skills for individuals working in or preparing for IT support and help-desk roles. The instructor will deliver interactive, skills-based training that emphasizes applied learning through role-playing, case studies, simulations, and guided reflection.

Job Requirements:
Education/Credential Required: Bachelor's degree in Information Technology, Communications, Business, or a closely related field, or an equivalent combination of education and professional experience.

Experience Required:

  • Minimum of two years of recent, professional experience in IT support, help-desk environments, technical customer service, or related fields.
  • Minimum of two years of experience facilitating workshops, training sessions, or adult learning environments.
  • Knowledge of customer service best practices, communication strategies, and professional standards applicable to IT support roles.


Preferred Knowledge, Skills, Abilities and Worker Characteristics:

  • Experience teaching communication skills, emotional intelligence, customer-experience training, or professional development topics.
  • Industry certifications (e.g., CompTIA, ITIL, customer service, or related credentials) preferred.
  • Strong presentation and facilitation skills in interactive adult-learning settings.
  • Ability to translate IT customer service concepts into practical, real-world applications.
  • Excellent interpersonal and communication skills.
  • Ability to create an engaging and inclusive learning environment.



Additional Information:
Deadline for Applying: Open until filled

Position begins: ASAP

Salary: $35 - $38 per hour, commensurate with experience. Part-time, not to exceed 29 hours per week. Day, evening, and/or weekend availability required.

Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, (845) 341-4662, iris.martinezdavis@sunyorange.edu.


To apply, visit http://occc.interviewexchange.com/jobofferdetails.jsp?JOBID=197532




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