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Student Success Coach

Full time Admissions/Retention/Enrollment Mgmt. Other Administrative Positions

Job Description

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Student Success Coach


Posting Summary

The Student Success Coach will assist prospective students by playing a crucial role in guiding them through the enrollment process, from initial inquiry to successfully enrolling in Professional and Continuing Education (PACE) programs.
Serve as first point of contact for prospective students, providing them with customer service and support. Working closely with a dynamic team of Student Success Coaches and Student Services Advisors, ensure a seamless experience for our students, fostering complete satisfaction with PACE offerings. Provide student/customer service coverage and work closely and collaboratively with other Student Success Coaches and Student Services Advisors.
With the guidance from the Manager, Student Success & Advising, provide comprehensive, quality and highly informed customer service outreach to prospective students and current and past program participants through email, phone, text, live chat, ensuring complete student satisfaction from inquiry through the enrollment process. Work to understand each prospective student's unique academic and professional goals and provide guidance on program options. Assist with aspects of the enrollment process including tracking lead contact efforts in Customer Relations Management tool and assisting students with application process. Compile, track and report out information on students; receive, verify, and process forms, documents, applications and other materials. Support prospects' needs that best align with their academic and professional goals (credit and non-credit programs). Report to the Manager, Student Success & Advising.



Minimum Qualifications (or equivalent combination of education and experience)

Bachelor's degree in related field and one to three years related experience required. Proficiency with database management and working ability to navigate a CRM system (i.e. Salesforce) SIS (i.e. Banner) and online registration systems required. Competency with spreadsheet and word processing software required. Demonstrated knowledge of technology and methods of communications (such as text, email, live chat, social media) required. Accuracy and attention to detail, and effective organizational, time management and records documentation skills required. Effective interpersonal, customer service and communication skills required. Evening and weekend hours may be required.



Desirable Qualifications
Experience working with students and faculty in an academic setting desirable. Knowledge of higher education philosophy, structure and culture desirable. Previous customer service and sales experience desirable. Familiarity with FERPA and student confidentiality policies.



Anticipated Pay Range
$24.00-$27.50 per hour

Other Information


Special Conditions
A probationary period may be required, This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy, Background Check required for this position

FLSA
Non-Exempt

Union Position
Yes, UVMSU

Job Location
Burlington, Vermont, United States

Job Close Date (Jobs close at 11:59 PM EST.)


Open Until Filled


Department
PACE - Administration/50100

Standard Hours at 1.0 FTE
37.5

Term (months per year)
12

Application Details (to apply use the Apply Now button below.)


For full job description and to apply, visit https://apptrkr.com/9935460"">https://www.uvmjobs.com/postings/88700

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University of Vermont
About University of Vermont

For people and planet

UVM is a premier research institute rooted in discovery, creativity, community, and action. Located in Burlington, we are known for our commitment to sustainability, diversity, and community impact. In a vibrant setting enriched by the surrounding natural landscapes, UVM emphasizes environmental leadership, experiential learning, and innovation, creating solutions that benefit Vermont and beyond.

For you

UVM is known for its award-winning Employee Wellness program, competitive and comprehensive benefits, and a commitment to your personal and professional growth. Find a job you love in a community where you and your family can thrive.


Jobs at the University of Vermont.

When inquiring or applying for job openings at the University of Vermont, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the University of Vermont and at other institutions of higher education in the region on AcademicCareers.com

To receive email alerts when new jobs at the University of Vermont are posted, please sign up for new job openings at the University of Vermont.

 

 

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