Back

Front Desk Coordinator

Northeast Ohio Medical University
Rootstown Township, OH, USA
May 07, 2026

Job Description

Front Desk Coordinator

Position Type: Unclassified
Department: College of Dentistry, Office of the Dean
Full or Part Time: Full Time
Pay Grade: BW6

Summary:

The Front Desk Coordinator will serve as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and accuracy in billing and insurance processes duties. The Front Desk Coordinator ensures welcoming, organized, and efficient front office experience while supporting the educational mission of the dental school.

Principal Functional Responsibilities:

Administrative and Departmental Support: Assist with development and updates to standard operating procedures to enhance consistency and efficiency. Assist with reporting related to scheduling, patient flow, and insurance metrics. Act as a liaison between clinical faculty, students, and administrative teams to ensure smooth clinic operations. Support operational planning for special clinics, exams, or outreach events. Assist with maintaining compliance with HIPPA, Medicaid, Medicare, and private insurance regulations.

Patient Reception and Customer Service: Oversee daily front-desk operations, ensuring timely patient check-in, check-out and smooth patient flow. Serve as the primary contact for patient inquiries regarding appointments, treatment status, clinic policies, and financial questions. Maintain accurate patient records in the electronic health record (EHR) system. Assist and support front office staff and student workers on scheduling protocols and patient service procedures. Participate in staff development, training sessions, and college-wide clinical initiatives. Support the smooth operation of the clinic. Perform insurance verification for patient appointments, including eligibility, coverage limits and procedure authorizations. Support patient billing processes, including generating treatment estimates, collecting payments, and answering billing inquiries. Work closely with the billing department to resolve discrepancies, submit claims, and ensure accurate documentation. Facilitate efficient patient scheduling, patient engagement, patient satisfaction surveys distribution and survey results collection.

Student Scheduling: Coordinate student clinic schedules in alignment with academic rotations, faculty availability, and clinic needs. Update and maintain scheduling systems to reflect student assignments, chair availability, and preclinical/clinical activity changes. Communicate scheduling changes clearly and promptly to students, faculty, and clinical leadership.

Other Duties: Perform other related duties as assigned.

Qualifications:

High school diploma.
Minimum 3 years of dental front office experience.
Experience with patient scheduling, insurance verification, and billing practices

Preferred Qualifications:

Associate’s degree or equivalent experience.
Prior experience in a dental school or academic healthcare setting.
Familiarity with dental terminology, CDT and ICD codes, and insurance requirements.
Proficiency with dental EHR systems and scheduling software.

Physical Requirements:

Must be able to utilize a phone, computer and other office equipment. This role operates in a clinical environment within an academic institution. The position requires consistent interaction with students, patients, faculty, and staff, and may involve extended periods at a computer and the front desk.

Department Specific Information:

Join NEOMED’s New Bitonte College of Dentistry

The Bitonte College of Dentistry at Northeast Ohio Medical University delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards. We are seeking a Front Desk Coordinator to support daily clinic operations and ensure a welcoming, organized, and efficient front office experience.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to clinical care to apply. If you’re ready to be part of a groundbreaking approach to patient care and work in an innovative environment, we want to hear from you.

Starting Pay Rate Range: $18.12 – $21.44, commensurate with experience.

Benefits & Perks
NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage
Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short- and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement
State retirement plan with 14% employer contribution to help you plan for the future

Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance

To apply, visit https://neomed.peopleadmin.com/postings/6584

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

jeid-9943102d3818234ea3b0ee0f70386733

Application Details (to apply use the Apply Now button below.)

Please apply using the "Apply Now" button below.

Thank you for your interest in employment at the Northeast Ohio Medical University.

Jobs at the Northeast Ohio Medical University. When inquiring or applying for jobs with the Northeast Ohio Medical University, please reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, and other faculty jobs and employment opportunities at the Northeast Ohio Medical University and at other universities/colleges in the region on www.AcademicCareers.com

To receive email alerts when new jobs at the Northeast Ohio Medical University are posted, sign up for new job openings at the Northeast Ohio Medical University.

About Northeast Ohio Medical University

Northeast Ohio Medical University is committed to the health, economy and quality of life in Northeast Ohio through the medicine, pharmacy and health sciences education of students and practitioners at all levels; the development of new knowledge through research in the biomedical, community health and behavioral sciences; and the provision of community service and wellness education throughout the region.

Located in the center of one of the country’s top health care regions, NEOMED is among nationally-ranked hospitals, research companies and institutions of higher education that are thriving in the health sciences.

NEOMED EEO Statement
NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

Jobs at Northeast Ohio Medical University.

When inquiring or applying for job openings at Northeast Ohio Medical University, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with Northeast Ohio Medical University and at other institutions of higher education in the region on AcademicCareers.com

To receive email alerts when new jobs at Northeast Ohio Medical University are posted, please sign up for new job openings at Northeast Ohio Medical University.

Company Profile