Academic Partnership Liaison (Cleveland-area)

Academic Partnership Liaison (Cleveland-area)

Position Type: Admin/Professional
Department: Office of SVP for Academic Affairs
Full or Part Time: Full Time
Pay Grade: MN9

Summary:

Principal Functional Responsibilities:

• Serve as the primary onsite resource for affiliated medical staff, faculty, residents, and visiting educators affiliated with NEOMED, providing polished professional, service‑oriented support.
• Coordinate faculty onboarding, appointments, and access to NEOMED systems and resources, ensuring clarity, accuracy, and confidentiality.
• Build strong relationships with health system leaders and faculty to identify and address needs and provide personalized assistance.
• Support faculty with time‑sensitive administrative and academic tasks requiring discretion and follow‑through.

• Serve as the primary onsite liaison providing seamless access to NEOMED services and resources.
• Represent NEOMED at hospital meetings, events, celebrations, and ceremonies.
• Actively participate in activities that strengthen the partnership between NEOMED and our Cleveland-area affiliates.
• Facilitate connections between hospital-based faculty and university faculty for teaching, research, and collaborative initiatives.

Qualifications:

• Minimum three years of relevant professional experience in customer service, hospitality, healthcare, academic, or administrative role
• Demonstrated ability to work collaboratively with diverse stakeholders, including physicians, faculty, students, and senior leaders
• Proficient with Microsoft Office Suite

Preferred Qualifications:

• Associate’s degree
• Familiarity with learning management systems, scheduling platforms, or academic coordination tools
• Experience supporting faculty, physicians, or students in a service-oriented role
• Provide excellence in high-touch customer service, professionalism, and relationship management
• Strong organizational skills with the ability to manage multiple priorities independently
• Excellent verbal and written communication skills
• Ability to exercise sound judgment, discretion, and confidentiality in a complex environment

Physical Requirements:

Department Specific Information:

To apply, visit https://neomed.peopleadmin.com/postings/6504

NEOMED is committed to providing equal employment opportunities to qualified applicants without discrimination on the basis of age, color, disability, gender identity or expression, genetic information, national origin, race, religion, sex, sexual orientation, transgender status, status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, veteran status or any other category protected by applicable state or federal law. As an Equal Opportunity Employer, NEOMED also affirms its commitment to nondiscrimination in its employment policies and practices. In compliance with Title IX (20 U.S.C Sec. 1681 et seq.), NEOMED prohibits sex discrimination, including sexual harassment.

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