Director of Undergraduate Advising and Student Success

Director of Undergraduate Advising and Student Success

Classification: Administrator II
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $8,506 to $9,924* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: January 4, 2026
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general direction of the Associate Provost for Student Success and Dean of Undergraduate Studies, the Director of Undergraduate Advising and Student Success provides strategic vision and operational leadership for the Center of Advising and Student Success (CASS). This Director is responsible for planning, coordinating, implementing and assessing all undergraduate academic advising services. The incumbent will provide supervision and professional development for advising staff and must have a clear understanding of best practices in advising, retention, and student support services, including approaches that are holistic, developmental, and aligned with the University's mission of providing transformative experiences in an inclusive environment. The Director will work closely with both Academic Affairs (the Division in which CASS is located) and Student Affairs personnel on important initiatives and planning essential to student success and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Establishes and facilitates the achievement of department goals and objectives that will enhance the effectiveness of services to students in the areas of academic advising and retention services. Provides oversight and direction for innovative workshops and programs.
2. Provides overall direction and leadership for the following functions:
   1. Academic Advising - administers the full implementation of a centralized model of undergraduate academic advising in collaboration with the Deans, department chairs, faculty, and professional staff
   2. Retention - administers the development and delivery of programs and services that enhance the success of undergraduate students.
3. Ensures that CASS resources are effectively used to provide excellent services to all undergraduate students.
4. Develops and implements assessment and evaluation systems for the effectiveness of CASS services, caseload management, and achievement of productivity goals, using extant data on advisement center utilization and capacity, and identifying new data types as needed; provides reports and recommendations for improvements in processes and scheduling
5. Serves as the primary point of contact for College and Departmental leaders regarding academic advising, related services, and the intersection between advising and curricular pathways.
6. Provides leadership and supervision to professional and administrative support staff. Hires, supervises, and evaluates professional and support staff. Ensures that staff training protocols are in place and implemented. Develops and directs workflow and operations.
7. Develops and implements advisor training and professional development, including new advising on-boarding materials and ongoing support for e-advising tools.
8. Establishes clear and productive communication between departments and colleagues in Academic Affairs, Student Affairs, and student support programs to enhance student academic success.
9. Develops the Center's budget plan and manages all the department's financial resources
10. Serves on and contributes professional expertise to student success related groups and/committees as designated by the Associate Provost and Dean of Undergraduate Studies.
11. Administers the academic disqualification process, and assists with the Withdraw Process, providing student information, approvals, and denials.

KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated comprehensive knowledge of developmental academic advising and retention services. Knowledge of the literature and best practices in the areas assigned. General knowledge of student information systems and ability to learn specifically the Oracle/PeopleSoft or Common Management System and EAB Navigate.

General knowledge of: principles, problems, and methods of administration in a public higher education institution, including organization, personnel, and fiscal management; techniques used for employee recruitment, selection, training, supervision, performance management, engagement and development.

Skills: communication, project management, conflict resolution and interpersonal skills.

Ability to: develop innovative and effective support services for students; ability to structure advising operations effectively so that advising services are both efficient and of high quality across campus; ability to identify opportunities, set the vision and provide strong leadership in the design, development and implementation of an effective service delivery model, program policies and procedures; rapidly become familiar with CSUMB's academic programs, procedures and policies and Chancellor's Office reporting requirements; provide sound recommendations based on state or institutional policy; work closely with faculty members and academic programs across the university; work and manage in a manner that is highly collaborative and supportive; select, supervise, train, and evaluate staff; handle and coordinate multiple tasks, projects, and deadlines; quickly learn and use information management systems at an advanced level; establish and maintain effective working relationships within a diverse, academic environment.

MINIMUM QUALIFICATIONS:

A master's degree in a related field (e.g. counseling, college student personnel, higher education, human development, etc.) and five (5) years of experience working within academic advising services or retention services in a post-secondary educational institution.

PREFERRED QUALIFICATIONS:

Two years management and/or leadership experience; demonstrated experience effectively using a range of advisement tools and platforms; experience offering advisor trainings and/or professional development; record of development and implementation of program assessment strategies; knowledge of CSU policies and procedures, and PeopleSoft applications; Knowledge of the California State University System, California's community college system, and intersegmental-transfer agreements in California higher education. A record of success in developing strategic partnerships with a wide variety of constituents (students, parents, faculty, staff, alumni, and employers) and managing major initiatives from development to implementation. Excellent interpersonal, communication, presentation and leadership skills. A passion for working with students. Experience working successfully with a diverse and multicultural student population. Proficient in the use of student information systems.

SPECIAL CONDITIONS OF EMPLOYMENT:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• access to, or control over, cash, checks, credit cards, and/or credit card account information
• responsibility or access/possession of building master or sub-master keys for building access
• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
• control over campus business processes, either through functional roles or system security access

• This position is a designated position in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• This position is designated as a Campus Security Authority, will be required to participate in annual training, and to immediately forward to University Police all reports of Clery Act crimes brought to their attention.
• This position may require occasional evenings and/or weekend work.

PHYSICAL WORK ENVIRONMENT:

Office environment with standard equipment and tasks. Position requires working at a computer/video display terminal and desk for extended periods of time. May require travel between campus offices and off-campus locations. This position is an in-person position on the Cal State Monterey Bay campus.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

This is a management-level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental, and vision insurance; long-term disability coverage; life insurance; educational incentives; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For further information, please visit Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit: https://csumb.edu/corporation/employee-housing

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/553515







Copyright ©2025 Jobelephant.com Inc. All rights reserved.

Posted by the FREE value-added recruitment advertising agency

jeid-1e61796eb668484898958ac79d91a329

To Apply: Please click the "Apply Now" button below.

Jobs at the California State University, Monterey Bay.

When inquiring or applying for job openings at the California State University, Monterey Bay, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the California State University, Monterey Bay and at other institutions of higher education in the region on AcademicCareers.com

To receive email alerts when new jobs at the California State University, Monterey Bay are posted, please sign up for new job openings at the California State University, Monterey Bay.