Northeast Ohio Medical University
Rootstown, OH
Patient Care Advocate Position Type: Unclassified Department: NEOMED Clinical Services Full or Part Time: Full Time Pay Grade: BW5 Summary: Responsible for ensuring that patients receive high-quality, personalized care while navigating the healthcare system. This role focuses on enhancing the patient experience by addressing concerns, facilitating communication between patients and healthcare providers, and ensuring access to essential medical services. Principal Functional Responsibilities: Patient Support and Records: Assist patients with scheduling appointments, referrals, and follow-ups. Serve as the primary point of contact for patients, ensuring they understand their care plans, treatment options, and available resources. Advocate for patients by addressing concerns, resolving issues, and providing education on healthcare rights and benefits. Maintain accurate records of patient interactions and track progress in care coordination. Patient Education:...