Security Services Customer Support Specialist - Public Safety

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: $46,332 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on 11/23/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

• Resume is required
• Cover Letter is preferred

Job Summary

The Security Services Customer Support Specialist is responsible for the coordination and oversight of the customer support staff and development and communication of procedures designed to optimize service to the UT San Antonio's community. This role supports campus safety and law enforcement efforts, including physical security, data gathering, incoming calls, and other support efforts.

Core Responsibilities

1. Provides supervision of security services customer support tasks, administrative staff, and ensures compliance with best security practices and University policies.
2. Serves as central point of coordination for reported access and key issues. May perform initial troubleshooting and assessment; forwards issues as needed to Technicians or Manager as appropriate.
3. Follows up with University customers to ensure access issues have been appropriately handled. Works with other Security Services sections to ensure timely resolution of customer concerns, complaints, and suggestions for improvement.
4. Oversees the front desk customer service counter, department calls, and oversees customer and contractor sign-in, key and card issuance, and office schedules.
5. Maintains customer/security records by obtaining, recording, conducting, and updating key records & key management system information, security system records, inspections, audits, inventories, purchases, construction projects, restricted area tracking, and special projects.
6. Participates in new project design reviews and construction for customer support, quality assurance, access control/ security planning, and project/record keeping. Serves as the coordination point for events and building/door schedule adjustments and departmental moves, including distributing and tracking new key issuance.
7. Attends meetings with university stakeholders, including laboratory safety and other teams, to ensure needs are addressed and met within the purview of the Security Services team.
8. Presents information to internal teams regarding Security Services as part of the onboarding team for new hires.
9. Assists in the development and review of departmental policies and procedures.
10. Processes paper and electronic documents for administrative functions.
11. Performs other duties as assigned.

Required Qualifications

• High School Diploma, Vocational Training or Apprenticeship in a related field.
• Five (5) years of related work experience.
  • A bachelor's degree or higher can substitute for four years of experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Knowledge, Skills, and Abilities

• Security Operations Management
• Security Risk Management
• Policy Design & Development
• Asset Protection Management
• Incident Management
• Threat Monitoring
• Scenario Planning
• Vendor Risk Management
• Security Auditing

Working Conditions

• Office Environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department.

Physical Demands

• Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.

This position will work primarily on campus. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.