Coordinator of Specialty Clinic Services

• Proficient computer skills necessary to create documents, spreadsheets, tables, and/or forms in MS Word, Excel, PowerPoint, EMR/EHR software programs and any other software programs as required by the position with the ability to learn various software programs used within the College of Optometry and Eye Care Institute.
• Excellent verbal and written communication skills. Ability to interact with well with patients, staff, students, faculty, administration, and outside constituents. Must be culturally sensitive, highly responsive, and maintain confidentiality.
• Proficient with computer, fax, copy machine, printer, telephone operation, and other equipment necessary for completion of job duties.
• Must be a self-assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions.
• Must be able to multi-task in a fast-paced environment and be flexible with job assignments.
• Ability to manage competing needs in a busy environment with multiple services.
• Ability to demonstrate a commitment to working in an organization that values and promotes humanism.

• High School Diploma or Graduation Equivalency Diploma required.
• Three to five years' experience in a clinical practice or institutional setting or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
• Bilingual (English/Spanish) required.

• Experience in an optometric setting is preferred, with a working knowledge of health insurance eligibility and benefits processes

• Coordinates patient appointments, pre-authorizations, medical records, referrals, billing, patient communications, and administrative requirements related to Vision Rehabilitation and Neuro-Optometric Rehabilitation services.
• Communicates with patients and families regarding scheduling, appointments, and other administrative aspects of their care.
• Manages referral process for patients seen in specialty services, compiles referral reports to ensure timely reporting, and communicates with any referral sources when patient information is needed.
• Coordinates care for patients requiring services from rehabilitation agencies, hospitals, and/or other facilities.

• Coordinates activities related to patient care and processes between the University and external stakeholders, including independent facilities and referring providers.
• Acts as administrative liaison between University Legal/Risk Management regarding service agreements, documentation, billing requirements, and coordination of contracted services.
• Maintains and/or develops communication with referring providers, community organizations, and other external partners while supporting outreach and promotion of specialty services.

• Provides comprehensive administrative support to the Chiefs of Service and clinic faculty within the Vision Rehabilitation (VR) and Neuro-Optometric Rehabilitation (NOR) specialty services to ensure the efficient operations of the specialty clinic services.
• Supports the Chiefs of Service by triaging calls, questions, and requests related to VR and NOR services and directing matters to appropriate faculty or staff.
• Prepares reports for specialty services and ensures reports are submitted to the responsible faculty in a timely manner.

• Works with Chiefs of Service to ensure all equipment is functioning properly in the services and when necessary, schedules maintenance requests. Orders, stocks, and maintains supplies and materials for specialty services.
• Performs a variety of clerical duties, e.g., photocopies, faxes, files, etc.
• Participates in required training and staff meetings
• Performs other duties as assigned. The University/College reserves the right to add or change duties at any time.

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