Job Description
Box Office Assistant (PT), CP1N11213PARTS
Box Office Assistant (PT), CP1N11213PARTS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.
College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.
Primary Duties and Responsibilities:
Be informed about and sell tickets for 300+ McAninch Arts Center (MAC) events during regular and performance hours. Understand and operate computerized ticketing system for processing of cash, check and credit sales. Represent the McAninch Arts Center to the public in a friendly and professional manner.
Process single, group, and subscription ticket orders received by phone, fax, mail, in person and on-line, utilizing knowledge of the ProVenue Ticketing System for MAC and rental events for sale to the COD community, students, faculty and staff.Initiate credit card authorizations and ensure proper mailing of customer orders.Organize publicity information for access by Box Office personnel.Keep informed of all MAC events, discounts and special marketing offers.Maintain appropriate work station areas, including equipment, supplies and forms necessary for ticket sales.Update inventory database to ensure proper inventory of supplies.Assist Box Office Supervisor in preparation and delivery of daily deposits; ensure sufficient cash supplies for ticket, concession and bar sales.Accurately balance end-of-day reports and assist Box Office Supervisor with daily balancing of cash drawers.Assist in training new employees in Box Office procedures and ticketing software; manage student employees as needed.Resolve ticketing software problems with ProVenue support.Anticipate possible customer service issues and troubleshoot solutions.Complete PCI compliance training and adhere to these policies.Assist production staff and house managers to facilitate timely start of performances and to communicate patron needs.Prior to performances, distribute will-call tickets and sell to walk-up patrons in an efficient manner to ensure timely seating of theatre patrons.Fulfill orders placed with Goldstar and League of Chicago Theatres and requests for donated tickets from community members, charities and businesses.Process and accurately track MAC gift certificates.Prepare attendance and sales reports for use by the MAC Marketing Department.Maintain accessible needs report for each event for use by MAC house managers.Prepare discount vouchers coupons for select performances for COD faculty members.Handle special arrangements such as complimentary tickets and mobility impaired section tickets.Distribute and maintain hearing impaired devices.Other duties as assigned.
Qualifications:
- Education
- High School Diploma required.
- Some post-secondary education preferred.
- Experience
- Minimum one-year part-time experience in a customer service environment required.
- Must be computer literate, proficient in Excel, Word and data entry required.
- Excellent customer service background required.
- Proficient in spoken and written English; computer knowledge, ability to handle cash and work independently required.
- Cash and credit card handling experience.
- Knowledge of performing arts preferred.
Working Conditions:
Computerized ticketing system, computer with Word, Excel, Access, etc., calculator, charge-slip printer, laser-jet printer and heavy telephone usage.Flexible hours including many evenings and weekends.This position requires a background check.
Part-Time Work Schedule: Up to 25 hours per week; typical schedule is 2-3 days a week and one weekend shift. Shifts can include evening hours.
Hiring Range:
6 Hourly/Starting salary beginning at $20.14/hourly based on education and experience.
Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.
College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.
College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.
To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/3183?c=cod
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Application Details (to apply use the Apply Now button below.)
Jobs at the College of DuPage. When inquiring or applying for positions at the College of DuPage, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at the College of DuPage and at other institutions of higher education in the region on www.AcademicCareers.com
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Since its inception in 1967, College of DuPage has matured into something very special. It's a community college with far-reaching impact. We're firmly rooted in the community that provides our mandate, yet committed to reflecting the needs and demands of an ever-changing world.
From our faculty through to our Board of Trustees, we understand the importance of remaining relevant on multiple levels: interpersonal, academic, civic, cultural and economic. With a steady eye on regional, national and international developments, College of DuPage fulfills its mission as an educational and economic agent of change for the residents it serves.
Beyond all other considerations, though, we are educators, devoted to the idea that knowledge is transformative. We believe there are few things more powerful than a mind engaged. We are excited by the possibilities ignited when knowledge is imparted through meaningful discourse, in the service of realizing each and every one of our community member's full potential.
We invite you to find out more about the world-class institution available to you and your family, right here at home.
To see additional information about our job opening(s) or to apply, please click on the “Apply Now” button at the bottom of our job posting.
Jobs at the College of DuPage. When inquiring or applying for jobs at the College of DuPage, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the College of DuPage and at other institutions of higher education in the region on AcademicCareers.com
To receive email alerts when new jobs at the College of DuPage are posted, please sign up for new job openings at the College of DuPage.
