Registrar Operations Coordinator

JOB TITLE
Registrar Operations Coordinator

LOCATION
Worcester

DEPARTMENT NAME
Registrar

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
Provide front desk service to students, faculty, staff, and parents, advising on academic policy and procedures, handling registrations and other basic registrar functions, and directing requests as needed. Manage work-study students. Provide certifications and verifications of student records upon request. Manage transcript requests.

JOB DESCRIPTION

• Manage and oversee the Registrar's Office front-line services by providing excellent customer service to students, faculty, and staff, and by answering all phone calls, emails, and in-person traffic.
• Maintain and distribute accurate and up-to-date records for all students enrolled at the institution by processing student demographic updates in Workday, assisting the team with data entry and cleanup, processing legal name changes for students, and managing transcript requests and the transcript request vendor.
• Support the Registrar's Office team by ensuring that all records are complete and accurate, assisting with onboarding new employees with training and onboarding resources, providing back-up support for daily processes, and directing requests to the appropriate office.
• Manage a team of between 5-10 student work studies by initiating the hiring process defined by Human Resources in Workday, onboarding and training new work studies, coordinating work study schedules to ensure office coverage and support, providing the first line of contact when work studies need assistance with answering questions, and ensuring all process documentation is up to date so work study students have reference documents.
• Assist students and staff with special verification requests by creating letters verifying student enrollment status or GPA, processing verification forms students require to have completed by Registrar staff, assisting athletic clubs and teams with verification requests so they can participate in tournaments, and preparing documents to be apostilled.
• Performs all other duties and responsibilities as assigned or directed by the supervisor.

Qualifications:

• High school diploma or GED required; bachelor's degree preferred.
• Minimum 2 years of experience, Registrar's Office preferred.
• Experience with student information systems, preferably Workday.
• Ability to exercise good judgment when dealing with a variety of populations and regulatory issues.
• Excellent customer service skills, organizational skills, and attention to detail.
• Microsoft Office skills.
• Ability to learn new technologies.

The hourly rate for this position $23 per hour, depending on experience, for a full time schedule of 37.5 hours per week.

FLSA STATUS
United States of America (Non-Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Registrar-Operations-Coordinator_R0003482

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.





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