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Assistant Director, Enrollment Systems & Operations (CRM Administrator)

Full time Deans & Directors

Job Description

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Assistant Director, Enrollment Systems & Operations (CRM Administrator)

Job Description Summary:
The Assistant Director, Enrollment Systems & Operations (CRM Administrator) serves as the primary functional and operational owner of the University’s CRM (Slate) within Enrollment Management. This role is responsible for system configuration, workflow development, data management, and the execution of CRM-driven communications.

Working in close partnership with the Assistant Director of Enrollment Communications & Strategy, the CRM Administrator translates communication strategy into scalable workflows and ensures the accurate and timely delivery of communications. This role provides technical leadership for CRM operations, including system administration, integrations, and data governance.

Minimum Qualifications:
  • Bachelor’s degree or equivalent.
  • 3–5+ years of CRM experience.
  • Strong technical, data and project management skills.
  • Experience with workflow configuration and system administration.

Preferred Qualifications:
  • 3–5+ years of Slate CRM experience in a higher education setting.



Specific Duties:
Duty:

CRM Strategy Translation & Enrollment Operations






  • Serve as functional owner of Slate CRM.

  • Translate enrollment and communication strategies into workflows and processes.

  • Ensure system readiness for recruitment cycles.

Percentage of Time: 25%

Duty:

Workflow & Campaign Execution






  • Build and deploy communication workflows (email, SMS, triggers).

  • Implement segmentation and automation based on strategy.

  • Ensure accuracy and timing of all CRM communications.

Percentage of Time: 20%

Duty:

Segmentation & Data Governance






  • Co-own segmentation strategy (with AD).

  • Maintain queries, audience definitions, and naming conventions.

  • Ensure data integrity and scalability.

Percentage of Time: 10%

Duty:

System Configuration & Administration






  • Configure forms, applications, portals, and workflows.

  • Manage permissions and system governance.

  • Troubleshoot and resolve system issues.

Percentage of Time: 15%

Duty:

Training & User Support






  • Serve as CRM expert for Enrollment staff.

  • Provide training and documentation.

  • Support adoption of CRM best practices.

Percentage of Time: 10%

Duty:

Systems Integration & IT Partnership






  • Partner with IT on integrations (Banner, etc.).

  • Define functional requirements and support testing.

Percentage of Time: 10%

Duty:

Vendor & System Maintenance






  • Manage CRM vendor relationships.

  • Coordinate updates and enhancements.

Percentage of Time: 5%

Duty:

Reporting & Data Support






  • Build reports and queries.

  • Support performance analysis.

Percentage of Time: 5%

Salary Range
Maximum: $97,371.09
Minimum: $87,177.30

Benefits Summary:
Applicants, please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee’s total compensation

Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

Location: La Verne Main Campus
Close Date:
Open Until Filled: No

To be considered for this position please visit our web site and apply on line at the following link: http://laverne.edu

Institutional Profile
Located in Southern California, the University of La Verne offers a distinctive and relevant educational experience to a diverse population of students, preparing them for successful careers and a commitment to lifelong learning across the liberal arts and professional programs. The academic units of the not-for-profit university include the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, and the College of Law. The university offers both undergraduate and graduate programs, including degree programs tailored for working adults. The university's central campus is located 30 miles east of Los Angeles in the historic Old Town section of La Verne, a city with a population of approximately 35,000 at the foothills of the San Gabriel Mountains. The university also has eight regional campuses throughout California and the College of Law campus in Ontario, California. The university is classified as a Carnegie Doctoral Institution with moderate research activity. Core values are reflected throughout all curricular and co-curricular programs, its emphasis on close professor-student interaction, personal support of its students, and its diversity.

The University of La Verne prides itself in being reflective of the diversity of Southern California. Approximately 80 percent of its nearly 8,500 students come from diverse backgrounds and the U.S. Department of Education has designated the university as a Hispanic Serving Institution (HSI). With 80,000 alumni, the university fulfills a critical community function in educating students from underserved populations, many of whom are the first generation in their family to attend college.

The University of La Verne is an equal opportunity employer and does not discriminate against employment or employees on any basis prohibited by state and federal law. University of La Verne hires and promotes individuals based on their qualifications and is consistent with applicable state and federal laws, without regard to race, color, religion, gender, disability, medical condition a or sexual orientation






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Jobs at the University of La Verne. When inquiring or applying for positions at the University of La Verne, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities at the University of La Verne and at other institutions of higher education in the region on www.AcademicCareers.com

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University of La Verne
About University of La Verne

The University of La Verne is a private not-for-profit university located in La Verne, California, United States, about 35 miles east of Los Angeles.

Founded in 1891, the university is composed of the College of Arts and Sciences, the College of Business and Public Management, the LaFetra College of Education, the College of Health and Community Well-Being, and the College of Law and Public Service, eight regional campuses throughout Southern California, and robust online offerings. Scholastic opportunities abound, thanks to more than 50 undergraduate programs, more than 20 master’s degrees, five doctorates, and six credential programs.

Across all of the colleges, La Verne’s approximately 6,000 traditional age and adult learners help make the federally-designated Hispanic-Serving Institution one of the most diverse universities in the nation. Nearly half of the traditional undergraduates are first-generation students – the first in their immediate families to attend college. More than 70 percent of University of La Verne students receive some form of financial aid.

The university is also a pioneer in adult education, offering accelerated programs for adult learners at the La Verne Campus, regional campuses, and online.

University of La Verne is dedicated to the belief that a quality, values-based education enriches the human condition by engendering community engagement, scholarly accomplishment, and professionalism. Along with encouraging diversity, the university focuses on the individual as evidenced by its small class sizes. Professors are personally engaged and committed to helping students achieve their academic and professional goals.

 


To see additional information about our job opening(s) or to apply, please click on the “Apply Now” button at the bottom of our job posting.

Jobs at University of La Verne. When inquiring or applying for jobs at University of La Verne, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with University of La Verne and at other institutions of higher education in the region on AcademicCareers.com

To receive email alerts when new jobs at University of La Verne are posted, please sign up for new job openings at University of La Verne.

 

 

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