Job Description
ATSU - Technical Support Specialist
Job Type
Full-time
Description
This position is considered a second tier position and technology leader within Support Services. In addition to performing day-to-day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues. Staff in this position also have the responsibility of specializing in certain Level II activities such as account creation, telephony, customer satisfaction or desktop development and maintenance. Persons in this position may be assigned to assist with some duties of the Support Services Manager as needed.
Duties & Responsibilities:
- Perform specialized duties as mentioned above
- Act as Level II response to university computing problems/needs
- Provide escalated support and advice to computer technicians
- Maintain standards and keep abreast of shifts in technology or trends in individual specialty
- Maintain documentation for individual specialty
- Act as on-call technician on rotating basis
- Other duties as assigned
Requirements
Skills & Experience:
- In addition to strong skill and leadership in assigned specialty, this person needs to be able to analyze and resolve user needs and problems.
- Interpret and apply information from manuals, communicate on technical issues with individuals possessing varying degrees of computer familiarity.
- Should be able to plan, organize and prioritize work.
- Must be proficient in Microsoft products.
- Must have exemplary hardware troubleshooting skills and have strong knowledge in the specialty assigned.
A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.
To apply, visit https://recruiting.paylocity.com/Recruiting/Jobs/Details/4163945
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Jobs at A.T. Still University. When inquiring or applying for positions at A.T. Still University, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at A.T. Still University and at other institutions of higher education in the region on www.AcademicCareers.com
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A.T. Still University (ATSU) of Health Sciences is the founding institution of osteopathic healthcare, established in 1892 by Andrew Taylor Still, DO. As a leading health sciences university, ATSU is comprised of three campuses (Mesa, Arizona; Santa Maria, California; and Kirksville, Missouri) on more than 200 acres with seven prestigious schools. The culturally rich learning environments include residential and online healthcare related graduate degrees as well as community-based partnerships worldwide. ATSU has more than 1,300 employees dedicated to its not-for-profit mission and an average annual enrollment of over 3,900 students from 20 countries.
ATSU is renowned for its preeminence as a multidisciplinary healthcare educator. The University is focused on integrating the founding tenets of osteopathic medicine and the advancing knowledge of today's science. ATSU continually earns distinctions as the graduate health sciences university with best-in-class curriculum and a community outreach mission to serve the underserved. The University has a rich history of leadership in both healthcare education and correlated research.
ATSU instills within students the compassion, experience and knowledge required to address the whole person and shape healthcare in communities where needs are greatest. Inspired to influence whole person healthcare, ATSU graduates contribute to the future of integrated care while also leading with a selfless passion in the communities they serve.
Jobs at A.T. Still University. When inquiring or applying for positions at A.T. Still University, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at A.T. Still University and at other institutions of higher education in the region on www.AcademicCareers.com
To receive email alerts when new jobs at A.T. Still University are posted, please sign up at new job openings at A.T. Still University.
