12 Computer & Web Services, Info Technology jobs

Job no: 499056 Work type: Full-time Location: LeCroy Center Work Schedule: Monday-Friday 8:00-5:00 (Some nights and weekends) Working Title System Administrator Job Title Code TTV Salary Level N07 Salary Range (Full-Time) $6,250.00 mo. - $7,187.50 mo. (dependent on experience and other considerations) Business Travel N/A FLSA Exempt Position Type Staff Position Summary Responsible for providing effective provisioning, installation/configuration, operation, and maintenance of systems hardware/software and related infrastructure to end users at the DCCCD. Provides extensive operational support, file restorations, backups, disk space management and problem resolution for operating system (OS) platforms. Required Knowledge, Skills & Abilities Ability to install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc., in accordance with standards and project/operational requirements. Proven knowledge of all facets of complex network systems. Proven knowledge of server and PC operating systems, including cloud-based system operations. Ability to research and recommend innovative approaches for system administration tasks. Able to perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Experience with server performance tuning and monitoring tools. Must be have strong analytical and troubleshooting skills. Ability to interpret and/or discuss information with diverse internal/external stakeholders and constituents which may involve terminology or concepts not familiar to user. Ability to provide advice and recommend actions involving complex issues following established guidelines/procedures. Ability to work independently and cooperatively with others on a team. Knowledge and ability to monitor performance trends and identify opportunities to improve standards, i.e., integrating technical support requirements with enterprise processes and strategies. Identifies technological opportunities to meet client needs. Must have strong interpersonal skills and the ability to communicate effectively both orally and in writing, adapting communication style to address user’s needs. Strong knowledge and experience providing effective customer service. Physical Requirements Normal physical job functions performed within a standard office environment.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Minimum Knowledge and Experience Bachelor’s degree in related field plus three (3) years of work related experience. Must have current and valid driver’s license required for off-site travel. On-call, work hours may extend beyond the regular, eight hours, Monday-Friday, workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis. Official transcripts will be required. ***Will be subject to a criminal background. Some positions may be subject to a fingerprint test. *** Preferred Skills :  Learning Management System knowledge; accessibility knowledge Essential Duties and Responsibilities Responsible for providing technical support to end users for both hardware and software issues including installation, configuration and maintenance of operating systems, workstations and servers, in support of complex processing requirements. Analyzes systems requirements and performance and develops specific measures to increase the overall efficiency. Knowledge of cloud-based operations including backup and recovery operations. Participates in technical research or other professional development activities to enable continuing innovation within the infrastructure. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Performs regular security monitoring to identify any possible intrusions; investigate and resolve problems following standard operating procedures. Maintains a comprehensive operating system hardware/software configuration database/library of all supporting documentation. Develops, maintains, and strengthen partnerships with diverse individuals internal/external to the DCCCD community network who can provide information, assistance, and support. Participates and/or assists on IT projects to ensure smooth transition from development to production by providing technical advice or performing operational activities within the project life-cycle. Performs software installations and upgrades to OS and layered software packages. Ensure security through access controls, backups and firewalls. Assist in integrating new applications and technologies into the current systems. Makes recommendations on long-range plans in support of IT objectives and prepares reports as necessary. Communicates technical concerns and solutions to diverse individuals with varying degrees of technical knowledge as well as work with individuals in all department to help solve their technical issues. Actively supports diversity initiatives and awareness while provides quality customer service. Performs other duties as assigned. Advertised: 09 Dec 2019 Central Standard Time Applications close: 23 Dec 2019 11:55 PM Central Standard Time

Company Description: Founded in 1919, AUC moved to a new 270-acre state-of-the-art campus in New Cairo in 2008. The University also operates in its historic downtown facilities, offering cultural events, graduate classes, and continuing education. Student housing is available in New Cairo. Among the premier universities in the region, AUC is Middle States accredited; its Engineering programs are accredited by ABET, its Chemistry program is accredited by the Canadian Society for Chemistry, and the School of Business is accredited by AACSB, AMBA and EQUIS. The AUC Libraries contain the largest English-language research collection in the region and are an active and integral part of the University's pursuit of excellence in all academic and scholarly programs. AUC is an English-medium institution; eighty-five percent of the students are Egyptian and the rest include students from nearly ninety countries, principally from the Middle East, Africa and North America. Faculty salary and rank are based on qualifications and professional experience. According to AUC policies and procedures, faculty are entitled to generous benefits.   Job Description: The Department of Computer Science and Engineering invites applications for a four-year fixed-term faculty position in the areas of: embedded systems, cloud computing, networking, artificial intelligence and data management. Exceptional candidates are encouraged to apply at all ranks. The successful candidate is expected to teach and conduct research and play an active role in the department, the school, and the university service activities.

Position Title: Desktop Analyst   Location: Headquarters, Beverly, MA – USA   Reports To: Manager of Global IT   Position Summary: Under supervision from the Manager of Global IT, the desktop analyst performs general troubleshooting and repair of all The School for Field Studies tier 1 issues. Responsible for the maintenance and support of end-users at school headquarters (~25 users, 6 servers) and 9 international field stations (8-15 workstations per site + 1 server per site). This includes maintenance, troubleshooting, and support of school network equipment, network servers, cabling, client computers, printers, peripherals, desktop and network applications, Windows domain infrastructure, and Internet connections.  Brings in reliable, durable & cost-effective solutions for all SFS’s IT related needs.   Duties and Responsibilities: Learn and provide support and advice in Blackbaud database applications Manage & troubleshoot networks and internet connectivity throughout the organization Ability to provide end-user support and issue resolution Interface with vendors for procurement & maintenance Monitor system backups and restore as needed Monitor server based anti-virus system Maintain up-to-date knowledge of emerging tools and technologies Create and maintain documentation for all IT-related processes and procedures Perform a wide range of duties on all SFS servers at headquarters and ten international field sites including installation, maintenance, upgrades, replacements and general support Proactive monitoring of all servers, applications and services Work closely with the Manager of Global IT to discuss the needs of the organization Provide occasional onsite support (at Headquarters) to international users during non-peak office hours  Travel to international field sites will be required on an as needed basis

I. JOB SUMMARY The IT Support Customer Service Specialist manages a variety of front office functions and is key to smooth operation of a dynamic triage of Staff, Faculty, and Students as well as performs general office duties to assist the staff of the Office of Technology Services. This individual will be the first point of contact for all walk-in/phone requests. II. PRIMARY JOB DUTIES: Handle inbound technical support calls, walk-ins and incoming tickets from Staff, Faculty, and Students. Work independently and in teams to ensure the success of D?Youville College Understand Staff, Faculty, and Student needs and expectations on every call/ticket to ensure an exceptional customer experience Receive and respond to telephone, walk-ins, and ticket support inquiries Utilize available resources to ensure Staff, Faculty, and Student satisfaction and retention Educating Staff, Faculty, and Students with knowledge empowering their ability to solve similar technical issues in the future Initiate Staff, Faculty, and Student education opportunities regarding existing products and services to drive awareness of future solutions Document all pertinent information using the appropriate call-tracking system Reinforce customer retention through exemplary problem solving and service

IT Infrastructure, Systems & Telecommunications Manager: The Manager, Infrastructure, Systems and Telecommunications is accountable for strategy and management of the enterprise Information Technology Infrastructure through the design and implementation of network, systems and telecommunications technologies to ensure that all systems meet SLAs for availability. The Manager will lead and mentor a team of highly technical professionals in executing the department's plans that align the network, systems & communications architecture with our mission and evolving business needs of the firm. This is a working manager role and this position must be able to manage the highly technical staff (Cisco and Microsoft based) and work directly with the tools should the need arise. Responsible for accurately gathering, consolidating, analyzing and documenting enterprise Infrastructure requirements.  Responsible for project management leadership across the enterprise for scope, schedule, cost and delivery of various Infrastructural programs/projects.

Job #: 2712 - Apply Now! Title: DATABASE COORDINATOR, WSRE Type: Professional/Managerial Campus: Pensacola Department: WSRE-TV (PBS for the Gulf Coast) Minimum Qualifications: Graduation from an accredited institution with a bachelor’s degree in systems administration or accounting and one year related experience in database processing systems OR graduation from high school or GED and five years’ experience in accounts receivable, customer account management or membership donor database processing/management. Successful results of a criminal background check are required. Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment. PREFERRED QUALIFICATIONS: Prefer college-level accounting coursework, high skill level utilizing computerized database systems and data entry; excellent customer service skills; extensive experience with MS Office programs with proficiency in Excel and Word; professional level of writing, presentation, and communication skills; understanding of and commitment to public media; and experience with Allegiance software. SUPPLEMENTAL MATERIALS: Applicants are required to submit a cover letter, resume, and unofficial transcripts to supplement the online application. If veteran’s preference is claimed, a copy of the DD-214 must be submitted. Supplemental materials must be uploaded and assigned to the online application. If you have any questions, contact Tanesha McCreary at tmccreary@pensacolastate.edu.   Duties: The Database Coordinator position is a professional/managerial position. The Database Coordinator will perform highly advanced and complex donor, sponsor, and volunteer database management tasks to support the maintenance and growth of the WSRE Development Department. The successful candidate will oversee the technical and strategic activities of the station�s donor/sponsor database; coordinate relationships with new members, established donors, and other gifting sources to enhance departmental revenues; monitor and review data entered for the processing and posting of all revenue-generating sources; assist in the recruitment, management, and supervision of volunteers for pledge drives, membership outreach opportunities, special events, and general station tasks; manage modules within the databases and assist staff in appropriate reporting; and assist with revenue enhancement projects and strategies through reporting and proactive evaluations. Additionally, the Database Coordinator will be required to travel to special event assignments, including overnight travel, and work evenings and weekends during heavy fundraising activities. This position reports to the Manager, Donor Services, WSRE. This is a grant-funded position. Salary: $32,550.00 - Application Deadline: Open Until Filled – Review of applications will begin September 17, 2019. For first review by screening committee, the online application and supplemental materials must be received via the online employment application system by September 16, 2019.   Non-Discrimination Policy Statement: Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, gender/sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Institutional Diversity and Student Conduct at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504. Applications, prospective employee information and benefits can be found on the Employment Page .

Job #: 2694 - Apply Now! Title: ASSISTANT MANAGER, PROGRAM OPERATIONS, WSRE Type: Professional/Managerial Campus: Pensacola Department: WSRE-TV (PBS for the Gulf Coast) Minimum Qualifications: Graduation from high school or GED, and four years related experience in production, master control and/or data management OR an associate's degree in multimedia or television broadcasting and two years related experience. Must be proficient in Microsoft office products and other programming operations software. Successful results of a criminal background check are required. Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment. PREFERRED QUALIFICATIONS: Prefer traffic and master control experience, working knowledge of automation and software scheduling programs, proficient in Microsoft office products, and experience with Adobe Premiere editing software. SUPPLEMENTAL MATERIALS: Applicants are required to submit a cover letter, resume, and unofficial transcripts to supplement the online application. If veteran’s preference is claimed, a copy of the DD-214 must be submitted. The supplemental materials must be uploaded and assigned to the online application. If you have any questions contact Tanesha McCreary at tmccreary@pensacolastate.edu.   Duties: The Assistant Manager, Program Operations, WSRE position is a full-time professional/managerial position. The Assistant Manager, Program Operations will be responsible for the day-to-day activities of the traffic department overseeing the receiving, storage, distribution, preparation, and broadcasting of all WSRE programs, execute day-to-day traffic and traffic-related programming processes, both technical and procedural, prepare weekly on-air promotions Excel document and produces promotional announcements utilizing Adobe Creative Cloud software, collaborate with Marketing Department and programming service staff to determine promotion priorities, and monitor on-air performance of all WSRE digital channels and notes discrepancies from scheduled programming. Additionally, the successful candidate will prepare, process, adjust, and append the daily logs/play-lists, insert interstitial material for WSRE�s multiple digital channels, and schedule, create and prepare promotional announcements and development spots for broadcast on WSRE and/or streaming on WSRE.org. The Assistant Manager, Program Operations is primarily assigned to work Monday through Friday from 2:00pm to 10:30pm and must be able to work a flexible schedule including holidays, evenings, and weekends. This position reports to the Manager, Program Operations, WSRE. PENDING BOARD APPROVAL Salary: $32,550.00 - $33,000.00 (Depending on the qualifications, the salary is negotiable.) Application Deadline: Open Until Filled – Review of applications is ongoing. To receive full consideration, the online application and supplemental application materials must be submitted.   Non-Discrimination Policy Statement: Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, gender/sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Institutional Diversity and Student Conduct at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504. Applications, prospective employee information and benefits can be found on the Employment Page .