Student Support Specialist

The Student Support Specialist leads educational outreach and training on student behavior expectations and provides structured support to students dealing with extenuating circumstances, maintaining a comprehensive list of student resources. The Specialist also assists the Assistant Director of Student Conduct and CAPP Administration with investigating and adjudicating violations of University policies such as the Student Code of Conduct, Honor Code, and hazing; and serves as the primary EEO officer for student cases, investigating reports of possible Civil Rights violations in accordance with institutional policies and laws. Additionally, the Specialist assists with supporting the Committee on Academic and Professional Progress (CAPP) by scheduling meetings, preparing decision letters, and managing the Leave of Absence (LOA) and Petition to Return (PTR) processes.

Student Support: Provides non-clinical case management for students dealing with a variety of issues that may negatively impact their ability to succeed – this includes following-up of students referred to the Office of Student Services and/or the NEOMED Care Team. Develops and maintains a comprehensive list of resources for all NEOMED students. Processes student requests for Emergency Funding.

Student Conduct: Assists the Assistant Director with management of daily operations. May adjudicate cases, lead investigations, oversee formal and informal hearings as appropriate. Ensures the conduct process is educational, fair, timely, and student-centered, with a focus on restorative justice.

CAPP: Assists in providing administrative support to the Committee on Academic and Professional Progress (CAPP) by scheduling meetings, preparing agendas, minutes, decision letters, and student files, and maintaining communication and documentation for the committee and chairs.

Leave of Absence (LOA): Oversees Leave of Absence (LOA) and Petition to Return (PTR) processes to ensure timely approvals in collaboration with the CAPP chair.

Student Civil Rights Investigation: Serves as the primary EEO officer for student cases. Investigates reports of possible Civil Rights violations in accordance with institutional policies and laws. Offers appropriate resources and guidance to students who experience incidents. Informs students, faculty, and staff about bias-related policies, best practices, and proactive strategies for creating a safe and respectful educational environment.

Other Duties: Perform other duties as assigned. May oversee budgets related to the above. May supervise student interns under their purview.

Must be able to utilize a phone, computer and other office equipment.

Join Northeast Ohio Medical University’s (NEOMED) Department of Student Services
NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking a Student Support Specialist who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $42,391 – $50,000, commensurate with experience.

Benefits & Perks
NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage
Competitive medical, dental, and vision insurance through Medical Mutual
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement
State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off
Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits
Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
Educational benefits with our partner universities (Policy#3349-07-45)
Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
Employee wellness activities and initiatives that support a healthy work-life balance