SUNY Orange County Community College
Middletown, NY
SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T In support of SUNY Orange's workforce development strategy, the SUNY Orange Plus unit supports the creation of opportunities focused on providing high-impact solutions to local employers, including strengthening employees' skills and competencies through customized workforce development training and services. We currently have a need for a qualified Non-Credit Instructor to deliver a short-term training program focused on customer service excellence in IT support environments. This course is designed to strengthen communication, emotional intelligence, customer-interaction, and problem-resolution skills for individuals working in or preparing for IT support and help-desk roles. The instructor will deliver interactive, skills-based training that emphasizes applied learning through role-playing, case studies, simulations, and guided reflection. Job Requirements: Education/Credential Required :...
