2 University of Calgary jobs found in Middletown

Student Services Technical Lead The Technical Lead will support end users in the Student Service Division as the functional lead for the Ellucian Banner Financial Aid and Student modules and all integrated third-party software and database applications. The Technical Lead will play an integral role in the Student Services Division by supporting cross-functional collaboration and optimizing the use of technology among those offices that directly enroll students at the College. The Technical Lead is responsible for coordinating, testing, and assisting IT with implementing all patches, modifications and system upgrades and facilitating training for departmental end users. The Technical Lead documents processes and procedures, creates user manuals/training materials for staff and spearheads the configuring and testing of the annual financial aid year roll over and updates to financial aid tables and programs. The Technical Lead is primarily remote, occasionally will be...

SUNY Orange - Workforce IT Customer Service & Communication Instructor - P/T In support of SUNY Orange's workforce development strategy, the SUNY Orange Plus unit supports the creation of opportunities focused on providing high-impact solutions to local employers, including strengthening employees' skills and competencies through customized workforce development training and services. We currently have a need for a qualified Non-Credit Instructor to deliver a short-term training program focused on customer service excellence in IT support environments. This course is designed to strengthen communication, emotional intelligence, customer-interaction, and problem-resolution skills for individuals working in or preparing for IT support and help-desk roles. The instructor will deliver interactive, skills-based training that emphasizes applied learning through role-playing, case studies, simulations, and guided reflection. Job Requirements: Education/Credential Required :...