A.T. Still University
Mesa, AZ
ATSU - Technical Support Specialist Job Type Full-time Description This position is considered a second tier position and technology leader within Support Services. In addition to performing day-to-day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues. Staff in this position also have the responsibility of specializing in certain Level II activities such as account creation, telephony, customer satisfaction or desktop development and maintenance. Persons in this position may be assigned to assist with some duties of the Support Services Manager as needed. Duties & Responsibilities:
Perform specialized duties as mentioned above
Act as Level II response to university computing problems/needs
Provide escalated support and advice to computer technicians
Maintain standards and keep abreast of shifts in technology or trends in individual specialty
Maintain documentation for...