Business Service Center Specialist II, Student Success

Business Service Center Specialist II, Student Success

Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 14826
Full/Part Time: Full Time

Position Information

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.

Salary Range: Up to $48,500 annualized, commensurate with education, experience, and qualifications.

Job Type: Full Time

Posting Close Date: Applications will be accepted through 11:59 PM CDT on the listed close date. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Required Application Materials:

Resume and Cover letter are required

Job Details

Job Summary

The Business Service Center Specialist II provides support for financial and human resource administration activities to the Business Service Center.

Core Responsibilities

1. Responsible for the administration and monitoring of complex financial and business transaction processes in support of the Business Service Center.

2. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into a variety of University software systems.

3. Transactions encompass a variety of tasks, including accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.

4. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports.

5. Reviews budgets for accuracy and compliance with procedures and regulations.

6. Compiles and analyzes financial information to post entries to accounts in an automated finance system.

7. Allocates expenditures, encumbrances receipts, and receivables based on reports and schedules.

8. Reviews and processes requisitions, and confers with the department for clarifications, specifications, and preferred supplies.

9. Engages with vendors to obtain product or service information such as price, availability, and delivery schedule.

10. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel, creates employment requisitions for posting, and reviews applications and related documentation.

11. Ensures timely and accurate processing of all personnel actions in the automated HR system, including but not limited to creating and submitting documents/requests via respective institutional systems, while following established University and Human Resource Services policies and procedures.

12. Provides informational assistance to prospective and current employees regarding the University.

13. Collaborates closely with Human Resource Services regarding employee relations and compensation matters.

14. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.

15. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information privy to this position.

16. Acts as a liaison between departments and internal or external customers, interacting with clients by telephone, electronically, or face-to-face to identify and support their transactional needs and requirements.

17. Engages customers through reporting and personal responses, researches and evaluates all relevant information to handle inquiries and complaints, and promptly responds and resolves customer inquiries and/or complaints.

18. Manages client expectations and provides consistent client updates.
19. Maintains records of client interactions, transactions, and actions taken.
20. Collaborates and coordinates with internal departments as needed to resolve client issues.
21. Performs other duties as assigned.

Required Qualifications

• High school graduate or GED.
• Five (5) years of related work experience.
• At the department's discretion, a Bachelor's degree may be substituted for four (4) years of experience.

• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Word Processing
• Documentation & Records Management
• Data Entry
• Call Management
• Calendar Management
• Customer Service Management
• Content Design & Development
• Database Management
• Business Process Improvement
• Active Listening

Working Conditions

• Office environment. May be required to work additional hours during peak periods. Ability to travel to and from meetings, training sessions, or other business-related events. Occasional after-hours and weekend work or overtime may be required.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.

This position will work both on campus and remotely in Texas. Subject to change upon the department need. Applicants must be adaptable and open to working in both environments. Travel and parking expenses are the employee's responsibility.

This position is contingent upon a successful background check. Verification of a valid driver's license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.


To view the full job posting and apply for this position, go to https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/UTZ_CG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=14826&PostingSeq=1






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