Job Description
Service Desk Manager
Posting Number: SP005151P
Division/College: Information Technology Services
Department: Customer Experience and Engagement
Location: Moscow
Posting Context Statement:
Position Overview:
Duties may include:
- Lead, manage and develop the IT Service Desk Team
- Ensure IT Service Desk (ITSD) responsibilities and tickets are completed in a timely manner
- Develop and maintain university card processes and standards
- Develop reporting performance indicators for services provided
- Manage professional relationships with internal and external stakeholders
- Monitor and report on unit financial data
- Other duties as assigned
Required Experience:
- Four years of technical support experience
- Two years supervisory experience
- Working with teams to accomplish shared goals
- Working and communicating with internal and external stakeholders
Required Education:
- High School Diploma or equivalent
Required Other:
- Possess a valid driver’s license and be able to meet policy requirements for driving university-owned vehicles
Additional Preferred:
- Bachelor’s degree in a related field
- Experience with assignment coordination and staff management, service delivery processes, intra/inter-team communications, budgeting and measures/metrics
- Proven ability to deliver consistent, high-quality customer service and technical support
- Excellent organization and attention to detail
- Experience working with fiscal practices with a basic understanding of budget management
- Experience in higher education
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to technical and non-technical users
Physical Requirements & Working Conditions:
- Must be able to lift, carry or otherwise move 50 pounds regularly
Degree Requirement:
N/A: No degree requirement
FLSA Status: Exempt
Employee Category: Exempt
Pay Range: $59,472 + DOE
Type of Appointment: _of_Appointment
FTE:
Full Time/Part Time: Full Time
Funding:
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 01/22/2026
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:
Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:
To apply, visit https://uidaho.peopleadmin.com/postings/50603
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Application Details (to apply use the Apply Now button below.)
How to Apply: Please click the "Apply Now" button below or visit: https://uidaho.peopleadmin.com/
Jobs at the University of Idaho. When inquiring or applying for positions at the University of Idaho, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities at the University of Idaho and at other institutions of higher education in the region on www.AcademicCareers.com
To receive email alerts when new jobs at the University of Idaho are posted, job seekers can sign up at new job openings at the University of Idaho
Why U of I?
Are you brave and bold? Come be a part of the Vandal family!
Diversity
The University of Idaho is committed to promoting access and inclusion, which is supported by the Office of Equity and Diversity. A variety of programs, services and policies promote our diversity initiatives and contribute to a respectful, responsive environment that supports the entire university population.
Benefits
We offer a competitive benefits package that includes core benefits such as medical, dental, and vision, as well as retirement and other exciting supplemental benefits that enhance the employment experience and life at U of I.
Work/Life Balance
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Employee Assistance Plan: Benefit Services offers a robust employee assistance program that is free and confidential. It provides eligible employees and their families with the opportunity to discuss personal problems with a professional counselor, receive unlimited telephone and Internet access to resource and referral information and obtain other self-help information.
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Time Away from Work: The university offers a generous paid time off package for benefit-eligible employees, as well as 12 paid holidays a year.
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Lactation Rooms: Designated locations across campus offer private rooms and resources for mothers to breastfeed or pump.
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Campus Recreation: Student Recreation Center memberships are available to board-appointed U of I faculty, staff and their spouses. Employees must use payroll deduction for memberships.
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Eligible employees can purchase wellness passes for the Student Recreation Center using payroll deduct.
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Events: Check out what university events are being offered, including seminars, classes, arts/entertainment, and social gatherings.
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Educational Resources: Benefit-eligible employees and their families can enroll in University of Idaho courses at discounted rates using the education benefit.
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U of I Children's Center: University employees have access to a year-round, child-centered child care center, conveniently located on campus. Fees vary depending on age and schedule.
About the area
Located in the beautiful rolling hills of the Palouse, Moscow is a great place to live, work and play! In addition to housing our residential campus, this safe, close-knit community offers amazing restaurants, arts and entertainment, shopping, recreational activities, and breathtaking natural beauty.
Area Resources:
The University of Idaho also provides state-wide impact through other campus locations including:
If you have any questions about pursuing a career at U of I, contact employment@uidaho.edu or 208-885-3611.
To see additional information about our job opening(s) or to apply, please click on the “Apply Now” button at the bottom of our job posting.
Jobs at the University of Idaho. When inquiring or applying for jobs at the University of Idaho, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with the University of Idaho and at other institutions of higher education in the region on AcademicCareers.com
To receive email alerts when new jobs at the University of Idaho are posted, please sign up for new job openings at the University of Idaho.
