COORDINATOR / CLASSROOM INSTRUCTIONAL SUPPORT

The classroom instructional support coordinator provides comprehensive support for pre-clerkship classroom instruction and educational technology operations. This role ensures the smooth execution of active learning methodologies such as Team-Based Learning (TBL) and Peer Instruction (PI) by overseeing classroom setup, assisting with instructional technologies, and coordinating session logistics. The coordinator also provides proctoring assistance and works closely with faculty, academic affairs staff, and IT teams to ensure an optimal learning environment for medical students.

Associate’s degree or a combination of education and experience that equates to two years.
Strong customer service and communication skills, with the ability to interact professionally with faculty, students, and staff.
Working knowledge of Microsoft Office, WebEx, Teams, and general A/V systems.
Ability to troubleshoot issues in real time and remain calm under pressure.
Strong organizational skills and attention to detail.
Ability to implement and maintain standardized processes.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Bachelor’s degree, preferably in education, information technology, or a related field.
Experience in higher education or medical education environments.
Familiarity with active learning methodologies and tools (e.g., TBL, polling systems, learning management systems).
Basic understanding of classroom IT infrastructure (networked computers, projection, control systems).

Serves as the primary contact in providing faculty and staff with classroom or instructional technology support, including login/access issues, display or audio configuration (i.e. microphones, cameras, display systems), and basic software/hardware troubleshooting.
Coordinates and prepares classrooms for pre-clerkship sessions, ensuring appropriate furniture arrangement, in-class materials (i.e. scratch paper, writing utensils, etc.), and technology readiness.
Liaises with educational technology and IT staff to ensure classroom equipment is maintained and functioning properly.
Provides overall management and support for iClicker including training for faculty and instructional operations.
Liaises with guest faculty who may be presenting remotely to ensure testing is completed prior to their session and that they are comfortable with the technology.
Maintains familiarity with commonly used educational tools (e.g., WebEx, Teams, iClicker, learning management systems).
Tracks and documents instructional technology usage and recurring issues. This includes coordinating with IT and Office of Medical Education (OME) teams to identify solutions or training opportunities.
Implements and follows standardized processes and procedures to maintain consistency across courses.
Supports the scheduling of PI sessions to ensure the cohesive use of space and coordinates with faculty on seating assignments that encourage effective peer-to peer learning.
Assists with the monitoring and tracking of student attendance.
Assists with setup, monitoring, and proctoring of exams.
Ensures exam rooms meet environmental and technical requirements prior to start times.
Performs other duties as assigned.

None.

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Work schedule detail: this position offers the option of working either 4-10’s on Monday-Thursday or 7:30 a.m. – 4:30 p.m. Monday-Friday, with a remote option on Friday only.

This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before Monday, January 5, 2025.

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

If you wish to see “Know Your Rights ” posters, please click here.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu