Job Description
Join the PSC family and connect with accomplished and diverse colleagues who inspire and innovate students and transform lives and futures. Along with helping our students reach their goals, Pensacola State makes career fulfillment a reality.
Job Description:
The Contact Center Advisor position is a full-time professional/managerial position. The Contact Center Advisor will provide information to prospective and current students relating to admissions requirements, program requirements, course enrollment, admission requirements, general College information, and will provide referrals to other student resources, when necessary. The Contact Center Advisor will also assist with targeted recruitment events, conduct calling campaigns, and respond to student inquiries through telephone, email, and virtual communication. This position requires a flexible work schedule, which may include evenings and some weekends. This position reports to the Dean, Enrollment Management.
Minimum Qualifications: Graduation from an accredited institution with a bachelor’s degree OR graduation from an accredited institution with an associate degree and at least two years of relevant experience. Successful results of a criminal background check are required.
Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.
Preferred Qualifications: Prefer successful call center or customer service experience, strong working knowledge, and experience using multiple communication strategies like live chat, texting, emails, monitoring multiple phone lines, and communicating with a wide range of populations.
Salary Range: $40,800.00 - $45,800.00
Supplemental Materials: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to request assistance with uploading supplemental materials, please contact HR Recruiting at HRrecruiting@pensacolastate.edu.
APPLICATION DEADLINE: Open Until Filled – Review of applications will begin January 5, 2026. The online application and supplemental application materials must be received by January 4, 2026, to receive full consideration.
Pensacola State College offers a comprehensive benefits package for health, dental, vision, hospitalization, and supplemental insurance benefits through the State of Florida’s Group Insurance Program. All employees in established, eligible positions are members of the Florida Retirement System from their first day of employment. Other benefits offered include participation in the wellness program, tuition waivers, educational opportunities, and paid sick leave. Additional leave types are position specific.
Pensacola State College does not discriminate against any person on the basis of race, ethnicity, national origin, color, sex, age, religion, marital status, pregnancy, disability, sexual orientation, gender identity, or genetic information in its educational programs, activities, or employment. For inquiries regarding Title IX and the College’s nondiscrimination policies, contact the Executive Director of Equal Opportunity Compliance at (850) 484-1759, Pensacola State College, 1000 College Blvd., Pensacola, Florida 32504.
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Applicants with dual-career considerations can find university jobs, such as professor jobs, dean jobs, and other faculty jobs and higher ed jobs with Pensacola State College and with other colleges and universities in the region on AcademicCareers.com
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Pensacola State College is a public, comprehensive community college that was founded as Pensacola Junior College in 1948. As the oldest and largest college in the Panhandle, PSC serves traditional and non-traditional students in Northwest Florida and Southern Alabama.
During its first year, 136 students enrolled at the college. Current enrollment is about 26,000 students.
With six convenient locations, PSC has campuses in Milton, Pensacola and Warrington as well as centers in Century and South Santa Rosa County. The Downtown Center is headquarters for corporate training programs.
Pensacola State College is widely recognized as a premier, student-friendly college that competes with the best – offering more than 100 programs, state-of-the-art resources, and a stellar faculty. Nationally ranked in the Top One Percent in affordable tuition, Pensacola State College is a smart move toward a bachelor’s degree or a high-tech career. Offerings include: Bachelor of Applied Science in Administration and Supervision, Bachelor of Science in Nursing, Associate in Arts, Associate in Science, and career oriented certificate programs.
Thank you for your interest in employment at the Pensacola State College.
Jobs at the Pensacola State College. When inquiring or applying for jobs with the Pensacola State College, please reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, and other faculty jobs and employment opportunities at the Pensacola State College and at other universities/colleges in the region on www.AcademicCareers.com
To receive email alerts when new jobs at the Pensacola State College are posted, sign up for new job openings at the Pensacola State College.
