3 computer web services info technology jobs found in Worcester, MA

JOB TITLE IT Support Analyst LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Service Desk Representative is responsible for providing front-line in-person, phone, and e-mail technical support to the WPI community. This position provides operations support for the library pay-for-print center, media sales, and equipment lending. The Service Desk Representative works closely with other Service Desk staff, Service Desk student staff, and IT technical support staff to ensure the successful and timely resolution of incoming incidents, questions, and service requests. JOB DESCRIPTION Provide Tier 1 and 2 support as needed: Provide front-line in-person, phone, and e-mail support to WPI faculty, staff, and students to provide solutions to technical issues. Provide support for first call resolution, including proper triage of incidents, troubleshooting, documentation...

JOB TITLE Cloud Systems Administrator II - Workday LOCATION Worcester DEPARTMENT NAME Enterprise Cloud Systems DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Reporting to the Director, Enterprise Cloud Systems, the Cloud Systems Administrator II will serve as a system administrator for Workday, overseeing tenant configuration, security administration, and release planning. The CSA II will provide primary support for the Workday HCM module and secondary support for other functional areas within Workday, including Finance and Student. This role requires good decision-making skills, and motivated self-learning. The CSA II will support critical applications and initiatives across WPI, including Workday. The CSA II will provide technical support and troubleshoot issues with applications and integrations. The successful candidate will use keen analytical insight and business judgment to identify a problem's root cause and propose practical...