University of Tampa
Tampa, FL
Service Desk Analyst R0010797 Tampa If you are a current University of Tampa student, please search for and apply to student jobs here via Workday. Job applications for current students will not be considered if submitted through the external career center. Position Details Information Technology and Security at The University of Tampa has an opening for a Service Desk Analyst. This position provides comprehensive technical support and customer service for University-supported applications, accounts, devices, peripherals, and technology platforms. This position responds to support requests in person, by phone, electronically, and through ticketing workflows; diagnoses and resolves hardware, software, account, access, and connectivity issues; documents resolutions; escalates urgent or specialized matters to the appropriate resource; and communicates clearly with customers throughout the support process. The position also supports endpoint configuration, device...