Central Michigan University
Mount Pleasant, MI
TECHNOLOGY MANAGER I/II/III Position Number: S-4016 Position Summary:
As technical support staff, this position performs installation and maintenance of software and associated hardware and ensures operational health and security of computing infrastructure for many University units, such as Student Recruitment & Retention, Finance & Administrative Services, Information Technology, Global Campus Operations, and personal devices of students, staff and faculty. As a member of the technical support team, this position may develop emphasis in supporting specific units and technologies, but jointly supports all parts of the operation. The position helps manage technical support tickets to completion, assists with the creation of problem resolution and escalation procedures, and is part of the professional technical staff assisting in the design and implementation of new technologies and processes. As this position progresses through the levels, direct...