Otis College of Art and Design
Los Angeles, CA, USA
Student Services Generalist - Temporary We are searching for an experienced Student Services Generalist - Temporary at our Goldsmith Campus - Westchester campus. Primary Duties and Responsibilities: The
Student Services Generalist provides first-line student support in a shared
services environment to ensure issues related to financial aid, registration,
and student accounts are handled with a high degree of customer satisfaction,
timely response, and resolution. This position triages requests and inquiries
from parents, students, and other sources by assisting with and resolving
routine questions/issues and escalating more complicated matters to upper
management. This position reports directly to the Assistant Director of One
Stop. CORE DUTIES and RESPONSIBILITIES: Fields inquiries and requests from students and other authorized
parties in person, by phone, or via email on matters related to financial aid,
registration, student accounts, and the online...