Northern Essex Community College
Haverhill, MA
Welcome Express Guest Services Representative POSITION: Full-Time Welcome Express Guest Services Representative (EDP Entry Operator IV): Welcome Express; Haverhill Campus; 37.5 hours per week, Monday through Friday, 9:00am - 5:00pm; AFSCME Unit I Position. SUMMARY: Reporting to the Director of Enrollment Operations and Welcome Express, the Welcome Express Guest Services Representative is responsible for providing customer service and support to key constituents (internal and external) in areas related to both financial aid and student accounts. This candidate may be required to work up to two late evenings a week (10am - 6pm schedule), which is subject to change based on the needs of the office. This position may also require Saturdays and late evenings during peak enrollment periods during the fall and spring semesters. The candidate's primary work location will be on the Haverhill Campus, but due to staffing needs, might also work on the Lawrence campus, for the Student...