Central Michigan University
Mount Pleasant, MI
ASSOCIATE DIRECTOR / ONLINE STUDENT SERVICES Position Number: S-3988 Position Summary: The associate director of CMU Online Student Services provides operational leadership for student support and engagement services throughout the online student lifecycle. Under the direction of the executive director of Online Student Services, the associate director recruits, hires, develops, and manages a team of assistant directors who support CMU Online students throughout their educational journey. The associate director leads efforts that advance recruitment, enrollment, retention, persistence, and student success by ensuring effective service delivery, communication, and coordination. The position serves as a liaison between the student services team and university partners, fostering collaboration and alignment of services and initiatives. The associate director also monitors and reports student services data and analytics to assess performance, identify...