University of Idaho
Moscow, ID, USA
Service Desk Manager Posting Number: SP005151P Division/College: Information Technology Services Department: Customer Experience and Engagement Location: Moscow Posting Context Statement:
Under the direction of the IT Service Desk Director, the Service Desk Manager and the designated team provides statewide technical support, ID card service, and student computer lab maintenance, in support of the University of Idaho’s teaching, learning and research mission. This team works with other OIT support teams to identify solutions, work with vendors, and ensure delivery of IT equipment, software, and services.
Position Overview:
This position is responsible for developing and implementing statewide technical support solutions for university clients. The position will manage, develop and direct the IT Service Desk Team to provide excellent support and is also manages university card services.
Duties may include:
Lead, manage and develop the...