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Worcester Polytechnic Institute
Jul 28, 2026
Full time
Customer Service Coordinator
Worcester Polytechnic Institute Worcester, MA
JOB TITLE Customer Service Coordinator LOCATION Worcester DEPARTMENT NAME Facilities DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Facilities Customer Service Coordinator serves as the primary customer service liaison between Facilities Operations and the Worcester Polytechnic Institute (WPI) campus community. This position is responsible for coordinating maintenance and repair requests, supporting departmental operations, managing contractor access and scheduling, maintaining operational records, and providing exceptional customer service to faculty, staff, students, and external partners. The Coordinator collaborates with Facilities leadership, campus departments, contractors, vendors, and university service providers to ensure timely communication, efficient work coordination, and effective resolution of facilities-related issues. This position exercises sound judgment, manages multiple priorities simultaneously, and...
Northern Essex Community College
Jul 08, 2026
Full time
Associate Director of Facilities Management
Northern Essex Community College Haverhill, MA
Associate Director of Facilities Management POSITION: Full-Time Associate Director of Facilities Management (Associate Director): Buildings and Grounds Department; Haverhill and Lawrence Campuses; 37.5 hours per week; Non-Unit Professional Position; SUMMARY: The Associate Director of Facilities Management reports to the Director of Facilities Management and the AVP Finance & Comptroller and leads the day-to-day facilities operations across both campuses. This role oversees internal maintenance staff and external vendors, ensuring efficient service delivery, project execution, and high-quality campus environments. The Associate Director is responsible for maintaining strong internal controls and ensuring compliance with all applicable state and institutional procurement, financial, and vendor regulations. This is an on-site position requiring a consistent campus presence five days per week. RESPONSIBILITIES: The responsibilities include, but are not limited to the...
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