3 administrative support assistant jobs found

JOB TITLE Director, Systems Engineering LOCATION Worcester DEPARTMENT NAME Infrastructure Services and Architecture DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Reporting to the Assistant Chief Technology Officer, Infrastructure Services and Architecture, the Director of Systems Engineering will oversee the operation, administration, and engineering of the university's systems environment, including servers, storage, cloud computing, and virtualization, along with infrastructure DevOps, application system and security support, and Campus Safety Services. Information technology plays a vital and ever-expanding role in the institutional mission. The institution's information technology environment is highly distributed and diverse, and the Director of Systems Engineering must be an adept and informed leader who can offer strategic vision, comprehensive planning, and direct technical involvement alongside the engineers who report...

Assistant Director of Client Services POSITION: Full-Time Assistant Director of Client Services (Assistant Director): Information Technology Services; Haverhill & Lawrence Campuses; 37.5 hours per week; Non-Unit Professional Position. SUMMARY: The Assistant Director of Client Services provides leadership and operational oversight for the College's Service Desk and client support operations across both the Haverhill and Lawrence campuses. This role is responsible for ensuring high-quality, responsive, and customer-focused IT support services for faculty, staff, and students. The Assistant Director supervises Service Desk personnel and coordinates daily support activities, spending three (3) days per week at the Lawrence Campus and two (2) days per week at the Haverhill Campus. This position works closely with infrastructure, systems, and academic technology teams to ensure effective incident resolution, service delivery, and continuous improvement of IT support...

JOB TITLE AV Systems Engineer II LOCATION Worcester DEPARTMENT NAME AV Systems DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Assist with the design, installation, and support of campus Audio Visual (AV) equipment and infrastructure critical to course delivery, project collaborations, and campus events. JOB DESCRIPTION Under direction of team lead, purchase, configure, and install AV equipment, systems, and solutions targeted for permanent or temporary use according to campus requirements Perform testing and troubleshooting, diagnose problems, and contact vendor for assistance as needed Participate in planning budget targets and managing installations to meet budget allocations Respond to customer problems and provide immediate service and support to faculty, students, and staff. Use Service Desk ticketing system to process AV related requests and incidents Perform preventative maintenance and refresh...