Rollins College
Winter Park, FL
Technical Support Specialist Job Summary: The Rollins College Information Technology Department is seeking a service and results-oriented Technical Support Specialist to join their team! Providing our Community with Outstanding Experiences The Technical Support Specialist serve as the empathetic face of IT, delivering comprehensive technical support that prioritizes user confidence and academic continuity. Deliver a reassuring and skilled support experience by troubleshooting and resolving technical problems across hardware, software (Mac/Win), mobile devices, network access, and basic audio/visual assistance for classes and events Act as the welcoming and empathetic "front door" of IT by monitoring and triaging incoming calls, walk-ups, and tickets Prioritize support based on urgency and academic impact while setting clear expectations with every client Champion clear communication by leveraging our ITSM solution (TeamDynamix) to keep clients...