2 research technician jobs found

IT Operations Technician Job Details Job Location : Lasell University - Newton, MA Position Type : Full Time Education Level : Bachelor's Degree Salary Range : $30.00 - $33.00 Hourly Position Summary JOB DESCRIPTION Job Title: IT Operations Technician Division: Administration and Finance Department: Information Technology Reports to: IT Operations Manager Employment Status: 40 hours per week JOB SUMMARY: The IT Operations Technician is primarily responsible for effective support, preventative maintenance, and consultation for the following areas: faculty and staff desktop technology for technology issues and requests including desktop computers, laptops, mobile devices, printers, copiers, software (including installs), helpdesk call and ticket monitoring, student worker coordination, basic network troubleshooting, digital and analog audiovisual/multimedia systems and services; event and meeting space technology; event planning,...

JOB TITLE IT Support Analyst LOCATION Worcester DEPARTMENT NAME Services & Support DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The IT Support Analyst assists users with the operation and repair of computer systems and other technological equipment. They are responsible for performing diagnostic tests and troubleshooting to identify client issues, providing users with accurate information on IT offerings and services, educating users on procedures for resolving or preventing recurrence of a technical problems, and explain and provide IT solutions to users in non-technical and comprehensible terminology. The IT Support Analyst works closely with other Service Desk staff, Service Desk student staff and IT technical support staff to ensure the successful and timely resolution of incoming incidents, questions, service requests and IT projects as needed. Work Location Details This role is mostly on-site with an optional work from...