Grand Rapids Community College
Grand Rapids, MI, USA
IT Service Management -Technical Assistant- Part time Department: Information Technology Location: Grand Rapids, MI Requisition ID: 1070 Employee Group : Contingency Schedule : up to 28 hours per week Compensation : $17.00 per hour Reports to : IT Service Management Analyst Posting Opens: 1/23/2026 Posting Closes: Open until filled ESSENTIAL FUNCTIONS
Assist with the configuration of applications within the ITSM platform.
Edit and ensure appropriate formatting of institutional processes and procedures within the college's knowledge base.
Collaborate with Information Technology staff to document identified issues in a timely manner.
Review IT Services Knowledge Base articles as a part of the KCS review cycle.
Maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards.
Continually advance personal skill sets through research, and other educational opportunities.
Collect and analyze survey data for...