3 faculty jobs found

Assistant Director of Client Services POSITION: Full-Time Assistant Director of Client Services (Assistant Director): Information Technology Services; Haverhill & Lawrence Campuses; 37.5 hours per week; Non-Unit Professional Position. SUMMARY: The Assistant Director of Client Services provides leadership and operational oversight for the College's Service Desk and client support operations across both the Haverhill and Lawrence campuses. This role is responsible for ensuring high-quality, responsive, and customer-focused IT support services for faculty, staff, and students. The Assistant Director supervises Service Desk personnel and coordinates daily support activities, spending three (3) days per week at the Lawrence Campus and two (2) days per week at the Haverhill Campus. This position works closely with infrastructure, systems, and academic technology teams to ensure effective incident resolution, service delivery, and continuous improvement of IT support...

JOB TITLE Director, Systems Engineering LOCATION Worcester DEPARTMENT NAME Infrastructure Services and Architecture DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY Reporting to the Assistant Chief Technology Officer, Infrastructure Services and Architecture, the Director of Systems Engineering will oversee the operation, administration, and engineering of the university's systems environment, including servers, storage, cloud computing, and virtualization, along with infrastructure DevOps, application system and security support, and Campus Safety Services. Information technology plays a vital and ever-expanding role in the institutional mission. The institution's information technology environment is highly distributed and diverse, and the Director of Systems Engineering must be an adept and informed leader who can offer strategic vision, comprehensive planning, and direct technical involvement alongside the engineers who report...

Technical ERP Systems Analyst POSITION: Full-Time Technical ERP Systems Analyst (Staff Associate): Information Technology Services; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position. SUMMARY: The Technical ERP Systems Analyst provides advanced systems analysis, database administration support, technical support and complex integration management for the Ellucian Banner Student module and related ecosystems. Acting as the IT Liaison for Admissions, Financial Aid, Student Accounts, and the Registrar's Office, this position ensures seamless data synchronization between Banner and critical edge applications including Ellucian Degree Works, and Nelnet Campus Commerce. A primary duty of this role is evaluating business workflows and designing solutions that align strictly with Ellucian's baseline product standards and industry best practices. The analyst utilizes structured business process modeling techniques to identify manual inefficiencies, guiding...