3 jobs found in Moscow

IT Customer Support Specialist Posting Number: SP005068P Division/College: Information Technology Services Department: Customer Experience and Engagement Location: Moscow Posting Context Statement: The Office of Information Technology ( OIT ) has an opening for an IT Customer Support Specialist. This position is a cornerstone of daily service desk operations. This role combines frontline troubleshooting with leadership in knowledge management and internal training. This position reports to the Student Technology Center Manager. Position Overview: The University of Idaho is seeking a skilled and service-oriented IT Customer Support Specialist to support our campus community. This full-time, in-person position is a primary position at the IT service desk, responsible for delivering high-quality technical support, mentoring part-time staff, maintaining documentation, and coordinating with Tier 2 teams to ensure efficient escalation and resolution...

Application Administrator I, II, or III Posting Number: SP005046P Division/College: Information Technology Services Department: Enterprise Applications Location: Moscow Posting Context Statement: Enterprise Applications, a department within the Office of Information Technology ( OIT ) supports the key administrative computing systems for the University of Idaho. These systems include enterprise business applications such as Banner, MyUI, and UIdaho.edu, as well as supporting several custom-developed and vendor provided applications that serve departments across the university. The Enterprise Administration team provides system administration, monitoring, troubleshooting and maintenance to meet the needs of departments and Enterprise applications. The team’s focus is on providing outstanding customer support and maximizing the end user experience. Positions are based in Moscow with a possible hybrid model. Position Overview: Application...

Technology Solutions Partner I or II Posting Number: SP005039P Division/College: Information Technology Services Department: Customer Experience and Engagement Location: Moscow Posting Context Statement: The Technology Solutions Partner ( TSP ) team, part of the Office of Information Technology ( OIT ), supports faculty and staff using technology to meet the University of Idaho’s teaching, learning and research mission. The TSP team is the primary OIT liaison, technology service representative, and technical advisor for the University of Idaho. The TSP team directly interacts and supports customers with their information technology needs and resolving issues. Position Overview: Technology Solutions Partner I This position provides technology support to faculty and staff to assist them in fulfilling the University of Idaho’s teaching, learning and research mission. The Technology Solutions Partner ( TSP ) team is the primary Office...