Grand Rapids Community College
Grand Rapids, MI
Director of IT Service Management and Endpoint Solutions Department: Information Technology Location: Grand Rapids, MI Reporting to the Vice President of Information Technology, the Director of IT Service Management and Endpoint Solutions provides leadership for the IT Services department, a department within the Division of Information Technology. This position is responsible for providing leadership for enterprise service management, endpoint experience, and technology support operations, at Grand Rapids Community College. Responsibilities include the ongoing development and management of the College's Information Technology Support Desk, Desktop Support, Endpoint Management and IT Service Management teams while ensuring scalable, user-centered support services, operational excellence, and continuous service maturity across IT Services. This role leads enterprise service management strategy, participates in governance committees, and cross-functional process...