Northern Essex Community College
Haverhill, MA
Part-Time Customer Service Training Instructor (Non-Credit Instructor) POSITION: Part-Time Customer Service Training Instructor (Non-Credit Instructor): SNAP Path to Work Program, Center for Adult Education; Lawrence Campus (45 Franklin Street); up to 6 hours/week. SUMMARY: The Center for Adult Education is seeking a dedicated Customer Service Training Instructor to teach adult learners in a hybrid instructional environment. Classes meet online once per week and in person once per week on the Lawrence campus. Instruction utilizes curriculum that focuses on customer service fundamentals, workplace communication, professionalism, conflict resolution, teamwork, and career readiness. The ideal candidate is passionate about preparing adult learners for employment and is committed to creating an inclusive, supportive, and engaging learning environment that promotes student success. Non-Credit Instructors are hired on an as-needed basis, with classes scheduled during evening...