Oct 18, 2019
Full time
Colgate University Financial Aid Technical Operations Specialist Requisition Number: 2019S117P Full Time/Part Time: Full Time Division: Admission and Financial Aid Department: Financial Aid Department Statement: The Financial Aid Technical Operations Specialist role focuses on executing technical processes which support the administration of financial aid award and disbursements. The position also assists the department in meeting regulatory compliance and operational efficiency by serving as the primary technical contact between the Financial Aid Office and ITS . This role requires a blend of student financial aid functional knowledge, technical proficiency, and data analysis skills. Accountabilities: Responsible for providing support in the general operation of the Financial Aid Office.
Responsible for maintaining a high degree of confidentiality, judgment, and discretion in assisting students and parents in understanding the financial aid process.
Accountable for the execution of all administrative procedures and processes central to the department, which may include written and oral communication with internal and external constituent populations, greeting visitors and managing phone calls.
Responds to administrative inquiries about the department and when appropriate, refers to other Colgate resources.
Manage calendars, contacts and email correspondence related to the Financial Aid Technical Operations Specialist role and for departmental staff.
Maintain administrative data sets, edit and format documents, and produce standard reports with accuracy.
Responsible for accurate and timely data entry. Ability to respond to supervisor feedback.
Accountable for first level, basic support and issue resolution of financial aid issues.
Maintains compliance with all relevant university and governmental payroll regulations.
Accountable for familiarity with and compliance with NCAA recruiting rules.