California State University, Channel Islands
Camarillo, CA, USA
Service Desk Coordinator Information Technology Services Technology Support Specialist I *** Temporary Position with anticipated 2 year appointment. *** Responsibilities & Duties: Under direct supervision, performs entry-level professional technology support duties to ensure efficient use and access of technology and information systems. Provides customer service and support to campus users and troubleshoots problems. Recognizes and analyzes trends. Performs basic technology updates and tasks following defined procedures. Project work is reviewed for understanding of professional concepts and compliance with policies and procedures. Typical nature of work assignments:
Provides technical support to faculty, staff, and students utilizing multiple modalities, including in-person, virtual, phone, email, and ticketing systems.
Troubleshoots, analyzes, and resolves hardware and/or software issues related to computers, laptops, printers, mobile devices,...