Texas Tech University Health Sciences Center
Lubbock, TX, USA
Lubbock
EHR User Support Specialist
34708BR
Position Description
Provides technical support to EHR (electronic health record) system users via phone, remote access, and/or in-person visits. Identifies, researches, resolves technical problems, and refers unresolved issues to engineering/development staff as needed. Identifies gaps in user knowledge and provides system training as appropriate.
Org Level 7
511211 - Clinical Transformation Lbk
Org Level 1
Texas Tech Univ Health Sciences Ctr
Campus
HSC - Lubbock
Department
Clinical Transformation Lbk
Major/Essential Functions
The EHR User Support Specialist is the first point of contact with the Clinical Transformation Help Desk.
Excellent customer relation and organization skills are a must. The position requires excellent phone etiquette and the ability to work with frustrated customers.
Providing phone and face-to-face support to end users...