Baltimore City Community College
Baltimore, MD, USA
Description/Job Summary
Reporting directly to the Director of E-Learning and Instructional Technology, the primary responsibility of the E-Learning Student Success Specialist position is to provide support and information to current and prospective students primarily in the areas of learning technologies, and for other related e-learning needs students may have. Support is provided in person and virtually, using audio and video conferencing technology, as well as online via a variety of platforms. The student success specialist also assists students with e-learning questions and concerns and assists students to obtain support services from areas such as admissions, registration, student accounting, etc. In addition, the student success specialist assists students in the capacity of liaison between faculty and students and refers students to appropriate offices or departments, as needed. As one of the points of contact for many current and prospective...