WesternU COP MTM Call Center Patient Advocate

  • Western University of Health Sciences
  • Pomona, CA, USA
  • Dec 16, 2023
Part time / Adjunct Health & Medical Services

Job Description


WesternU COP MTM Call Center Patient Advocate

Posting Number: S01217
Position Status: Part time
Campus: Western University Campus-Pomona, CA
Department: 1505-Pharmacy Practice

Function: College of Pharmacy
Family: Pharmacy Practice
Classification Series Title: Pharmacist

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $20.00
Maximum $27.00

Expected Pay Scale
Minimum: $17.00
Maximum: $20.00

Job Summary
The WesternU MTM call center patient advocate will be responsible for calling patients regarding medication adherence such as 90-day fills, no refills, PDC challenges, and concerns regarding newly started medications.
The patient advocate will be assigned patients from the MTM call center team.

Knowledge, Skills and Abilities

  • Be a licensed pharmacist or a recent grad from the class of 2022 with an active intern license.
  • Have a good clinical understanding of chronic diseases such as hyperlipidemia, diabetes, and hypertension
  • Demonstrated oral and written communication skills
  • Willingness to work and learn in a team environment

Required Qualifications
A licensed pharmacist or a recent grad from the class of 2022 with an active intern license.

Preferred Qualifications

Posting Date: 11/15/2022
Closing Date:
Open Until Filled: Yes

Special Instructions to Applicants
If possible please provide 3 letters of reference.

Essential Job Duties

Essential Job Duties

Job Duties

  • Call patients regarding medication adherence
  • Uncover challenges related to medication adherence
  • Provide patients with suggestions and resources on how to improve medication adherence


Percentage Of Time

Job Duties

  • Contact pharmacies, physicians, and medical groups as needed to help improve overall care of the patient related to medication adherence.


Percentage Of Time

Job Duties

  • Document call success rates and escalations within the provided excel template
  • Document successful calls within Practice Fusion EHR
  • Sign off on one’s own documented calls within Practice Fusion


Percentage Of Time

Job Duties

Attend training sessions and call center meetings.

Percentage Of Time

Describe Work Environment
This is a remote position, the work environment is determined by the employee.

To apply, visit https://jobs.westernu.edu/postings/25496

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