FWS Medication Adherence Representative

  • Western University of Health Sciences
  • Pomona, CA, USA
  • Dec 16, 2023
Full time Other Administrative Positions

Job Description


FWS Medication Adherence Representative

Posting Number: FWS00368
Position Status:
Campus: Western University Campus-Pomona, CA
Department: 1505-Pharmacy Practice

Function: College of Pharmacy
Family: Administrative Support
Classification Series Title: Administrative Assistant

Classification Pay Scale
In compliance with SB 1162, Western University of Health Sciences is providing a pay scale for this position. The pay scale reflects the minimum and maximum target for new hire salaries for this position. Within this range, the individual pay is determined by a variety of factors, including but not limited to job-related skills, experience, relevant education or training, and work location. Please note that the compensation details listed reflects the base salary only.

Full Salary Range
Minimum: $17.00
Maximum $19.50

Expected Pay Scale
Minimum: $17.00
Maximum: $19.50

Job Summary
The medication adherence representative is responsible for making outbound calls to patients and performing medication therapy management services such as medication adherence, comprehensive medication review, and other patient services. The representative will be responsible for answering patients' questions, appointment confirmations, and logging patient demographics in an EHR.

Knowledge, Skills and Abilities
  • Ability to communicate effectively
  • Willingness to learn and work in a team environment
  • Able to work 10 hours a week
  • Bilingual (Not required but preferred)

Required Qualifications
  • Enrolled at Western University Health Sciences – College of Pharmacy
  • Good academic standing

Preferred Qualifications
  • Bilingual (Not required but preferred)

Posting Date: 06/10/2022
Closing Date:
Open Until Filled:

Special Instructions to Applicants
Must be a 3rd, or 4th-year PharmD student.
Must have an active Inter-Pharmacist License.

Essential Job Duties
Essential Job Duties

Job Duty

  • Attend and participate in trainings and meetings.

Percentage Of Time

Job Duty
  • Answer incoming calls and conduct medication adherence.
  • Make outbound telephonic calls
  • Confirm patient appointments 24-48 hours in advance

Percentage Of Time

Job Duty
  • Collect patient demographics and pertinent information related to their health
  • Relay clinical questions out of scope to supervising pharmacist

Percentage Of Time

Job Duty
  • Perform medication adherence services such as reviewing patient’s medications and whether their medications are being taken appropriately and on time
  • Fill out Medicare documents (Cover Letter, Medication Action Plan, and Personal Medication List)

Percentage Of Time

Job Duty
  • Analyze individual metrics related to your performance
  • Document findings and interventions
  • Communicate with providers

Percentage Of Time

Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.Duties are normally performed in a typical office setting. The noise level in this setting is typically low to moderate.

To apply, visit https://jobs.westernu.edu/postings/25698

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