Student Services Specialist 1

  • Augusta University
  • Augusta, GA, USA
  • Nov 29, 2023
Full time Student Affairs Other Administrative Positions

Job Description


Student Services Specialist 1

Job ID: 262222
Location: Summerville Campus
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.


Augusta University -

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

Job Posting Refresh



This position represents Augusta University by providing customer service to applicants for admission to Augusta University in the form of data entry, imaging, and application processing within the University's Student Information (BANNER), Customer Relationship Management (Slate), and Imaging systems (Xtender). This position processes applications based on the admissions requirements related to specific application types. During peak times, this position assists with processing related to residency, transcript evaluations, etc. This position maintains the confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA).



Responsibilities include, but are not limited to:




PROCESSING: Process applications for all incoming students from multiple systems. Responsible for data entry into student information system as well as updating and maintaining all student information in appropriate university systems (Banner/Slate).



DATA ENTRY AND SCANNING: Data entry and scanning of documents into Banner and Xtender respectively.



STUDENT FILES: Maintain student files by managing flow of new documents, tracking transcripts, and updating checklists for all applicants and students.



REPORTS: Run reports to perform quality control checks on data entry as needed to check files and/or databases for data accuracy and completeness of files.



PROJECTS AND OTHER DUTIES: Perform special projects, temporary duties and all other job-related duties as assigned. Contributes to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.


Required Qualifications

High School diploma, GED or equivalent from a recognized State or Federal accrediting organization required


combined with a minimum of one year of customer services, clerical or related experience.


Preferred Qualifications

Associate's degree from an accredited college or university. Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems. Proficient in Microsoft Excel.


Knowledge, Skills, & Abilities

Ability to maintain confidentiality and to work efficiently. Excellent interpersonal, verbal, and written communication skills. Demonstrate ability to work with a diverse population.


Demonstrate ability to work with a diverse population. Demonstrated ability to efficiently and effectively solve problems; Detail-oriented. Knowledge of Microsoft Office environments. Willingness to learn Slate and Banner and how to manage CRM.



Shift: Days, Monday - Friday


Pay Grade: 8


Salary Minimum: $15.00 - Midpoint: $15.63


Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position


Recruitment Period: Until Filled



Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.



Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.



Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!


Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.



All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.


Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.


How To Apply

Consider applying with us today!

 Search Job Opening ID: 262222



Select University Faculty & Staff > External Applicants if you are a candidate from outside the university



Select University Faculty & Staff > Internal Applicants if you are a current university employee



If you need further assistance, please contact us at 706-721-9365


To apply, visit

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