Student Services Specialist 1

  • Augusta University
  • Augusta, GA, USA
  • Nov 08, 2023
Full time Student Affairs

Job Description


Student Services Specialist 1

Job ID: 260324
Location: Summerville Campus
Full/Part Time: Full Time


About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.


Augusta University -

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

Job Posting Refresh


The Student Services Specialist assists students and University constituents with enrollment-related needs as it pertains to admission to Augusta University as well as other general inquiries using excellent customer service in the Office of Academic Admissions (OAA)



Responsibilities include, but are not limited to:


Provides direct customer assistance, including tour and event support to prospective and current students and their supporters with admissions process


Process and routes incoming inquiries, admissions documents, and logs communications with visitor interactions


Contribute to the overall success of the department by performing other essential duties and responsibilities as assigned by the immediate supervisor.


Perform special projects, temporary duties and all other related duties/tasks as assigned


Data entry to support inquiries and visitors


Perform all other job-related duties/tasks as assigned


Required Qualifications

High School diploma, GED or equivalent from a recognized State or Federal accrediting organization required combined with a minimum of one year of customer services, clerical or related experience.



Preferred Qualifications

Preference given to individuals with experience in Banner, Xtender, Reporting systems, transfer articulation, or other student information systems. Proficient in Microsoft Excel.


Knowledge, Skills, & Abilities

Maintain confidentiality; Must be detailed oriented; Intermediate knowledge of computers and office equipment is needed; Preferably, skilled in Microsoft Excel, experience in customer service and/or records management; Preference given to individuals with experience in Banner, SLATE, Xtender, reporting systems, transfer articulation, or other student information systems. Proficient in Microsoft excel. Timely and correctly updating student records; Ability to maintain student records in Banner and SLATE; Excellent interpersonal, written and verbal communication skills; Proficient in Microsoft Office and other computer software/databases; Detail-oriented with strong organizational, customer service and multi-tasking skills; Ability to maintain confidentiality and effectively communicate with diverse populations; Knowledge of AU policies and procedures with the ability to explain policies and procedures. Ability to analyze and prioritize tasks; determine appropriate solutions; and work independently.



Shift: Days; Monday - Friday


Pay Grade: 8


Salary Minimum: $15.00 - Midpoint: $15.63


Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position


Recruitment Period: Until Filled



Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.



Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.



Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!


Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.



If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.



All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.


Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.


Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.


How To Apply

Consider applying with us today! Search Job Opening ID: 260324


Select University Faculty & Staff > External Applicants if you are a candidate from outside the university


Select University Faculty & Staff > Internal Applicants if you are a current university employee


To apply, visit

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