LOOKING FOR INDIVIDUALS WHO EXEMPLIFY OUR COLLEGE VALUES:
Communications: We will be open and courageous in our communication with students and with one another. We will communicate decisions and the reasons for them. Excellence: We will strive for excellence in all that we do. We will actively plan for the future, seeking new and innovative ways to accomplish our mission. Inclusiveness: We will seek to appreciate and understand our students and each other, actively seeking different viewpoints. We will work to create a welcoming environment where our diverse community of students and employees learn, teach, and work together. Integrity: We will work with the highest level of integrity, taking responsibility for all of our actions. We will tell the truth and seek to be fair in our decision-making and actions. People: We will be honest, humble, respectful, and gracious to our students and to each other. We best serve our students, colleagues, and community when we work as a team.
Examples of Duties / Knowledge & Skills
GENERAL POSITION DESCRIPTION
The purpose of this position is to assist prospective and current students, staff and parents with questions regarding all aspects of the enrollment process. This includes, but is not limited to, assisting students with the admissions process, financial aid, student accounts, and student records. These actions are performed in-person, by phone, email, and by fax. Receives direction from the Highlander Central Specialist and exercises no supervision. Note: This is a security sensitive position and an appropriate background investigation will be made on applicants being strongly considered for this position.
Desk work; occasional field trips e.g. for college or program activities. Insignificant effort other than normal movement. Minimal Hazard/Exposure: Standard office setting. At least minimal environmental controls to assure health and comfort.
Minimum qualifications & Requirements
MINIMUM QUALIFICATION REQUIREMENTS:
Education: Associate Degree from an accredited college or university or the equivalent education and work experience.
Experience: More than one year of professional customer service work experience.
Experience: Special consideration will be given to those with experience in higher education setting.
SELECTION CRITERIA: *Attach a brief statement addressing how you acquired each of the following Knowledge, Skills and Abilities through your education, personal experience or previous employment. Knowledge of: 1. Proper English usage, grammar, spelling and punctuation. 2. General admissions, records, financial aid, and student accounts processes and the relationship between each process. 3. Modern office procedures, methods, and computer equipment. 4. Windows operating systems and navigation skills utilizing various browser applications. Skills in: 5. Excellent customer service skills. 6. Multi-tasking, critical thinking, assertiveness, problem solving, and attentiveness. 7. Clear and effective communication. 8. Learn and maintain new information. 9. Learn new software and other office equipment. 10. Understand the purpose of each department to be able to guide the student. 11. Comprehend and follow FERPA guidelines. 12. Gather information from printed and electronic media in an efficient manner. 13. Discern specific questions presented in a vague manner by guests. 14. Maintain composure while dealing with upset guests. Ability to: 16. Properly understand a student's specific situation, and provide clear concise instructions on the enrollment process and how to resolve a student's issues, while maintaining a professional and friendly attitude.17. Communicate effectively, clearly, and concisely, both orally and in writing. 18. Understand applicable federal, state, local and college policies, procedures, rules and regulations and stay up to date with changes and apply them. 19. Operate a multi-line phone system and switchboard. 20. Politely interact with various personalities in any situation. 21. Think critically in both simple and complex situations. 22. Follow instructions given by superiors. 23. Perform tasks efficiently to meet necessary deadlines. 24. Proactively manage challenging student related enrollment issues, and evaluate student needs and provide appropriate direction for that student.
Interested and qualified applicants should submit application materials to: https://www.schooljobs.com/careers/mclennan. NOTE: Finalists may be asked to participate in a teaching demonstration. MCC uses E-Verify to confirm the employment eligibility of all newly hired employees. For more information visit www.dhs.gov/e-verify.
REQUIRED APPLICATION MATERIALS
MCC provides equal opportunities to all individuals and does not discriminate against any individual regardless of race, color, religion, national or ethnic origin, gender, disability, age, veteran status, genetic information, sexual orientation, gender identity, pregnancy, or other legally protected category in its educational programs, activities, or employment. http://www.mclennan.edu/employees/policy-manual/docs/E-XXXIV.pdf
When inquiring or applying for this job opening, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at McLennan Community College and at other institutions of higher education in the region on www.AcademicCareers.com