Appalachian ELITE Team - Event StaffDepartment:
Holmes Convocation Center - 170490Minimum QualificationsLicense/Certification RequiredEssential Job Functions
Act as a frontline representative assisting with guests and staff at all entry points of the venue
Secure gates and access points to ensure guests do not enter without the appropriate ticket/credential
Direct fans around the venue and communicate venue policies to guests
Effectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
Understand venue layout and policies and procedures
Respond to guests concerns in a respectful and calm manner and appropriately escalate issues to a supervisor
Assist with venue set-up procedures: including checking assigned areas for safety hazards, checking elevators, and delivering or setting up necessary equipment
Ticket taking, security, ushering, bag checking, patron screening, etc.Knowledge, Skills, & Abilities Required for this PositionPreferred Qualifications
Someone who is available to work all App State home football games (This will include Saturdays and possibly some weeknights). The shifts will be around 8-9 hours.
Someone who enjoys helping and interacting with others in a kind and respectable manner
Someone who is very attentive to what is going on in their specific area instead of watching the game.
Someone who can recognize opportunities that may arise and seek out positive ways to handle the opportunities with excellent customer service.
Must be able to stand for long periods of time, walk up or down ramps and stairs during the events
Must be able to understand verbal and written communication.
Must possess good customer service skills.Work Schedule/Hours:
Days and Hours are based on event needsAnticipated Hiring Range: Closing Date: To apply, visit https://appstate.peopleadmin.com/postings/40905
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