To provide leadership, direction, management, supervision, evaluation mentoring and coaching for all Deans and Managers who oversee the functions, programs, services and activities related to Student Services at a community college, such as counseling, admissions and records, enrollment, self-guided placement, financial aid, international student program, articulation, student development, student equity, student health and wellness center, outreach, veterans services and special programs, and services such as Extended Opportunities Programs and Services (EOPS), Disabled Student Programs and Services (DSP&S), CARE program and CalWORKs program and related support services; select, assign, orient, supervise and evaluate the performance of assigned academic and classified administrators and support staff; ensure that all work is performed in accordance with District policies, administrative regulations, educational goals and objectives and legal requirements; serve as the Title IX Coordinator, and depending on campus need may serve as the 504 ADA Coordinator and hearing officer for student discipline appeals or other issues unresolved at the dean level.
To foster a culture of collaboration, mutual respect, equity and inclusion, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of fairness, inclusion, equity, high quality customer service and innovative services.
SUPERVISION RECEIVED AND EXERCISED:
Receives direction and evaluation from the President of assigned college.
Directs assigned academic deans, classified and academic directors, faculty and administrative support staff.
Duties may include, but are not limited to the example of duties listed in Job Duties. Please see Job Duties for details.
Cultural competencies and issues relating to race and equity.
Budget preparation, implementation and administration for large, multi-faceted Student Services programs.
Collective bargaining, contract negotiations and employee grievances at the community college level.
Current and innovative trends in academic, vocational, community, contract, and online education, including non-traditional methods of instruction.
Current management information systems, functions, operations and equipment, including hardware and software applications.
Development, implementation and evaluation of a comprehensive college Student Services program.
District organization, operations and objectives.
Goals and objectives of the College/District educational master plans.
Interpersonal skills including tact, patience and diplomacy.
Legal requirements and District policies related to the development and implementation of a community college Student Services program.
Local, State and federal laws, codes and regulations governing a California community college district,
Matriculation requirements and articulation agreements.
Modern student services methodologies.
Needs, interests and concerns of various groups of community college students.
Oral and written communication skills.
Policies, objectives, procedures, organization, operations, guidelines, programs and services applicable to the administration of the Student Services program of a community college.
Principles and practices of effective leadership, management and supervision.
Principles, theories and practices of effective leadership, management and supervision specifically related to the Student Services division of a community college.
Programs and services of a community college district.
Progressive discipline procedures and documentation.
Public speaking techniques.
Roles of developing technologies in learning and administration.
Shared governance at the community college level.
Sound fiscal management policies as related to public institutions.
Student enrollment trends and demographic statistics of the community.
Student Services programs and services.
The role of community colleges in economic development.
Trends in community college education.
Adhere to negotiated collective bargaining agreements as mandated for California community colleges.
Analyze complex financial, statistical and narrative data regarding the college’s Student Services program.
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Assure compliance with local, State and federal laws related to community college Student Services.
Assure the development, approval and administration of a consolidated and balanced annual budget(s) according to legal timelines.
Assure the preparation, maintenance and retention of all required District reports, files and data.
Be fiscally responsible, resourceful and creative in ways that will generate new revenue.
Build a sense of community within assigned area of the college and establish viable linkages with external communities.
Communicate effectively with diverse constituencies within and outside the college.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Confer with community business leaders and others regarding funding sources and cooperative Student Services relationships.
Create and maintain administrative and faculty environments that encourage and support cultural sensitivity, value equity and diversity, and support innovation.
Delegate authority and responsibility to subordinates effectively.
Demonstrate dynamic, well-organized and visionary leadership.
Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
Develop and maintain a visible presence on the campus and in the community.
Develop, implement and promote innovative and supportive learning resources as an integral part of the Student Services program.
Direct the development and implementation of current, balanced and innovative curricula and curricular activities.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain a climate of trust, respect and collegiality.
Establish and maintain cooperative and effective working relationships with those contacted in the course of work.
Exercise initiative and work independently with little or no direction from the President.
Identify needs and priorities and make decisions in a climate of competing interests.
Listen intently and communicate effectively with others in an inspirational, open and responsive manner.
Maintain current knowledge of innovative programs and non-traditional approaches to education in relation to the student services needs of the larger community.
Maintain current knowledge of the educational needs of the community.
Maintain rapport with faculty and staff at both college and district.
Make effective public presentations.
Plan, organize, direct, administer, review and evaluate the college’s Student Services programs, resources and activities.
Prepare oral and written reports and recommendations.
Prepare, review and analyze complex financial, statistical and narrative data regarding assigned area of the college.
Provide leadership and direction to academic and classified administrators and support personnel in developing, implementing and evaluating Student Services programs, services, resources and activities for students at an assigned community college.
Relate effectively to people of varied academic, cultural and socioeconomic background using tact, diplomacy, respect and courtesy.
Remain student oriented, listening to and caring about students’ needs and concerns; demonstrate that students’ needs come first.
Select, train, lead, mentor, direct, supervise and evaluate the performance of subordinates effectively.
Serve as a member of the President’s leadership team.
Train, supervise and evaluate the performance of assigned personnel.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.
Understand and implement mandated shared governance.
Work effectively with diverse populations, maximizing the benefits of diversity.
Work to ensure that staff and faculty demographics represent and mirror student demographic at the college. Support this effort by developing and supporting policies and practices that will enhance the ability to increase opportunities for diverse staff, students and faculty.
|Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
An earned master’s degree from an accredited college or university in education, counseling, business or public administration or related field. An earned doctorate is preferred.
A minimum of five years of increasingly responsible experience managing Student Services programs at a community college or other institution of higher education, including at least three years’ experience managing large budgets and at least five years of student services experience
|License or Certificate:
A valid California driver’s license is highly desirable.
|Conditions of Employment:
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties are primarily performed in an office administrative office environment or in meetings at a college, district or community location. The incumbent is subject to frequent interruptions and contact in person and on the telephone with executives, administrators, faculty, members of the Board of Trustees, community and State and federal leaders and the general public. Frequently must travel to other offices or locations to attend meetings and conduct work during day or evening hours.
Typically must sit for long periods, walk short distances on a regular basis, see clearly to read normal and fine print and operate computer keyboard, speak clearly and distinctly to provide information in person or on the telephone, hear and understand voices over telephone and in person to exchange information and make presentations, use hands and fingers to operate an electronic keyboard or other office machines, travel to various locations to attend meetings and conduct work and lift, carry and/or move objects weighing up to 10 pounds. Must remember key information and concentrate for long periods of time.
|Additional Position Information:
|Additional Classification Information:
|Position Specific Benefits: