|Essential Duties Summary
• Directs the coordination, design, and overall management of a campus-wide, web-based advising system to improve student persistence and degree completion. Develops short and long term plans and strategies that ensure efficient online appointments/calendaring, accurate shared advisor notes, electronic referrals, degree mapping, and early alerts for students identified as having academic difficulties.
• Serves on College committees, task forces, and various departmental meetings pertaining to academic advising. Acts as a key resource for faculty and administrators and interprets policies related to academic advising. Develops policies, procedures, and information systems for proper academic advising and makes policy or procedural exceptions as appropriate. Chairs forums and meetings to facilitate the flow of appropriate information across campus.
• Oversees all transactional advising (i.e., tracking statistics, file documentation, academic planning, and program assessment.) Identifies any technical problems and implements appropriate solutions. Understands and monitors institutional benchmarks and supports student persistence initiatives and efforts.
• Directly or indirectly manages individuals conducting academic advising functions. Recruits, screens, hires, and trains direct advising staff. Counsels, disciplines, and/or terminates employees as required. Assesses workflow priorities and delegates work assignments accordingly. Reviews work of subordinates to ensure quality and accuracy. Ensures staff are informed of changes and updates. Approves professional training and development opportunities for staff.
• Advises individual students identified as on-track to ensure timely degree completion. Helps off-track students assess problems underlying academic difficulties and refers them to the appropriate department for further support and/or counseling. Meets with students to set goals and develop action plans for academic success.
• Meets with student groups on an ongoing basis to build rapport and assist students in understanding policies, rules governing exceptions, and required academic documentation. Provides proactive and timely outreach, referrals, and interventions within the student population through a variety of communication methods.
• Maintains currency on College policies and accreditation requirements on aspects related to curricula, sequencing, academic statuses, academic eligibility, and exceptions to registration regulations. Provides guidance to academic advisors, faculty, and departmental staff (whenever appropriate,) in partnership with Registration and the Provost’s Office.
• Oversees the design, implementation, and analysis of assessment tools and collected data that identify processes and improve procedures that advance the College’s advising efforts. Monitors changes in the educational system and recommends related policy/procedural changes to the Associate Provost as needed.
• Develops and implements in collaboration with the Academic Mentoring Coordinator comprehensive faculty training programs on the latest best practices related to student advising.
• Plans, develops, and manages a budget to determine fiscal priorities and allocates funds accordingly. Approves or disapproves expenditures. Monitors budget performance and corrects variances as needed. Provides financial analyses, projections, and reports to support budget development and management.
• Performs other related duties as assigned. Must be responsive to work-related phone calls and emails during non-business hours on occasion.
A minimum of 5 years’ experience as an academic advisor in an accredited higher education setting is required. Bachelor’s Degree required; Master’s Degree in Student Development or Higher Education preferred. Managerial experience in a college/university setting highly desired. Individuals experienced using complex computer systems and working with multi-cultural perspectives is strongly preferred. Other required qualifications include: demonstrated knowledge of and experience implementing best practices in academic advising; demonstrated experience in program development, evaluation, fiscal management. Individual must have excellent written and oral communication skills, a proven ability to work collaboratively and communicate effectively with faculty and staff, familiarity with and ability to use technology in the everyday work environment as well as to facilitate the academic advising experience, and the ability to work well without close supervision, meet deadlines and handle confidential information in a professional manner.
Otis College of Art and Design is an Equal Opportunity employer, and does not discriminate on the basis of race, color, national origin, ancestry, religion, gender, sexual orientation, age, physical disability, mental disability, marital status, veteran status, genetic information, or any other characteristic which may be specified by law or college policy.